訪訪客This is one of the hotels you will be send to for the mandatory COVID19 quarantine. We needed to stay here for three nights. Our room on the 11floor (R21105). We came from Vietnam and they treated us really nice, they make us feel comfortable like a home. This hotel is very close to NRT Airport. In typical Japanese fashion, twin room is tiny, but there is everything you would possibly need. Friendly, helpful staff and quickly check-in. When We needed their help, they appeared immediately. Everyday we had 3 meals included rice, fish, miso soup, noodles, sausages, etc. Generally a very traditional Japanese meals. Really delicious and soon! Since the room is small there is a sign that says you can put your luggage under the beds. Overall, great place to stay.
訪訪客Sleeping pods (capsules) are at two levels - crawl in at floor level or climb up to second level (small ladder). Capsule has mattress, doona/duvet/quilt, wi-fi, and adjustable light. You can sit up comfortably inside capsule. Retractable curtain covers the entrance to capsule. So you have to be very quiet so neighbours aren’t disturbed, and snoring can be an issue (yours or others). Hotel divided into two sections - men only and women only. Reception hands you a bag containing towels and robe. Door from reception opens to locker room. Lockers are good size - can fit the largest suitcase, and more. Leave your shoes in locker and use slippers. Then head to shower/toilet area or capsule-bed area. No eating or drinking in capsule-bed area. No lounge area. Hotel connected to Terminal Two by two walkways (underground near train station entrance, or overpass at level two). Terminal Two has 24hr convenience store and a Yoshinoya, and usual shops and restaurants open during business hours. Connecting passageway to Terminal 3 from Terminal 2, or Shuttle bus to Terminal 1 every ten minutes (takes 7 minutes).
訪訪客- Musty smelling toilet - Very old fittings and room doors that don't close fully - Friendly staff but poor English overall and unobservant - Old-fashioned owner with very poor customer skills, cannot problem-solve - Bath and water mixer very hard to use as they are very old fashioned - Fridge full of cold drinks, but with no space to put anything except tiny bottles and some small items I was very surprised and unhappy with what the ryokan owner told us today - the last night of our 10-night trip across the wider Tokyo region. Some context first: my flight departs at 6.20pm tomorrow and we have to check out of our room at 10am, as planned. What was unplanned, was that I was only told at 7pm today that they would have maintenance coming so there are 'no staff' and 'the whole ryokan will be closed', so my elderly parents (78YO and 70YO) and I would have to take our 3 large luggage bags with us by 2pm. They will not be able to hold our luggage for even 2 hours until 4pm, nor will they be able to call us a taxi; we will have to walk to the taxi stand ourselves. What is funny, is that as I was negotiating with the owner in the lobby, 4 new guests arrived to check-in. Now, there is a whole hotel with numerous rooms and new guests, but he cannot (will not) hold our luggage for 2 hours more? He proceeded to tell us they 'are not responsible to us for anything once we check out' and that 'there is nothing he can do' and when I said hotels in other countries hold the luggage for their guests after they check out for the same day until the flight time, he said 'this is Japan, not other countries'. Wow. I get it that he's used to running things his way, but this makes for a horrible customer experience. We had booked this ryokan over 6 weeks ago online, so there were many opportunities to tell us in advance of this scheduled maintenance. One great opportunity was yesterday at 5.30pm, when we checked in. Side points are: - Staff are not trained on the safety equipment in the rooms. I had taken the emergency torchlight off the charging mount and instead of the staff reinserting it, I had to figure out how and tell the staff (to his credit he really tried) - Housekeeping were unaware they took my mother's personal spoon by mistake and phew! the translation issues... we got it back though - Housekeeping replaced the tolietries we clearly had no need of, but not the items we used up! Basically they gave us 3 more toothbrushes in addition to the 3 unused, but did not top up the cotton pads. It was all very clearly placed in the bathroom for them to observe. - Creepy horror movie vibes