I believe it is important to acknowledge and celebrate excellence, and I sincerely hope that the outstanding efforts of the hotel team members are recognized for their service excellence: - Wang Yu Wen (Azekura) - Nobukazu Yoshida (Azekura) - Miyamae (Azekura) - Okubo Ren (Azekura) - Murata (Lounge) - Pabina (Lounge) - Kim (Front Desk) - Pitcha (Front Desk) - Arjun (Front Desk) - Dushanta (Front Desk) Some highlights of this stay: - Sparkling Wine provided for Bonvoy members during breakfast, ingredients also sourced from Nara - FHR dining credit has 125usd instead of the 100usd - Azekura the JP restaurant: one of the best teppanyaki and kaiseki I had in JP - no sento but there's a jacuzzi in the pool. The fitness gym was quite comprehensive The regular Room was already very big, comfy bed and clean! No upgrade this time since all rooms are fully booked - service! 100% good! One of the most friendly staff and quite a number overseas staff. - The hotel provide a shuttle bus to Nara station or Kintetsu Below content for those who has time to read To start, it was the first day of the dining experience at Azekura that got me to have not one but two dining occasions at the restaurant. Chef Wang Yu Wen not only delivered a gastronomic experience throughout my teppanyaki lunch course, but he also delivered a very personal one-one dining service experience. His culinary expertise was showcased in every dish despite my dietary restriction, every flavour simply delighted my palate. Kirito did an exceptional service by recommending a great local Nara sake to pair with my lunch course., The second day of Kaiseki was equally delightful and I was extremely surprised to be greeted by the 料理長, Mr Nobukazu Yoshida who honestly provided such an “Omotenashi” experience throughout my time at Azekura. Mr Okubo Ren and Ms Miyamae also delivered great service during my lunch dining on the second day. Overall, the dining experience at Azekura was the highlight of my stay and till now, I couldn’t help but marvel due to the great service that was initiated by Mr Wang Yu Wen. Additionally, I would like to commend the impeccable service I received during the check-in process. I I was impressed at Mr Kim’s patience and service throughout the check-in experience, and I was really glad to get a warm welcoming experience from both Mr Arjun and Ms Pitcha at the lobby. Their attention to detail and willingness to accommodate specific requests made a significant difference, setting the tone for an enjoyable and happy stay. It is evident that the team takes pride in delivering top-notch service, and their efforts did not go unnoticed. Furthermore, the hospitality at the lounge was exemplary. Despite the huge crowd during the festive season, the lounge staff did create a comfortable and enjoyable one. Both Murata and Pabina were some of those whom I felt had delivered great service during the evening cocktail hours. Lastly
滿意
90 評價