奈良諾富特飯店的評論

住宿方回覆: Dear Valued Guest,Thank you very much for your kind feedback and for choosing Novotel during your travels in Australia and Japan. We are delighted to hear that you had a pleasant and satisfying experience both inside and outside our hotel.We’re especially pleased that you found the environment in Nara to be spacious, comfortable, and quiet — qualities we aim to provide all our guests. It’s great to know that our convenient location, with easy access to Kasuga Taisha Shrine by bus or taxi, added to the enjoyment of your stay.We truly appreciate your recommendation and look forward to welcoming you again on your next visit.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: 親愛的 Alice 先生/女士，感謝您選擇入住諾富特奈良酒店。非常感謝您善意而真誠的評價。我們非常榮幸您選擇入住我們酒店，並且很高興聽到您覺得酒店乾淨、舒適，並且您喜歡外面小溪的美麗景色。更重要的是，我們非常感謝您分享有關您女兒的經驗。我們理解半夜發生這種情況是多麼令人擔憂，而且我們真的鬆了一口氣，因為一切都安好。我們為團隊成員的迅速和富有同情心的回應感到非常自豪，您的感激之詞對我們所有人來說意義重大。我們的目標始終是不僅為客人提供舒適的住宿，而且在客人有需要時提供真誠的關懷和支持。再次感謝您的信任以及您在留言中所展現的深切善意。我們真誠地希望將來能再次歡迎您和您的家人在更輕鬆的環境下再次入住，享受安全愉快的住宿。誠摯的問候，Makoto Kaida 總經理NOVOTEL NARA

住宿方回覆: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you very much for your kind review and for choosing to stay with us during the beautiful cherry blossom season! We’re so happy to hear that you enjoyed Nara’s charm—from the historical temples to the friendly deer. It’s truly a special city, especially during spring.We’re also glad you found our location convenient near Shin-Omiya Kintetsu Station and that the timing of your visit allowed you to enjoy the cherry blossoms in full bloom right outside the hotel—it’s one of our favorite seasonal views, and we’re delighted you could experience it.Thank you as well for mentioning our Chinese-speaking staff and breakfast service—we always aim to provide a warm and comfortable stay for all our guests. We truly appreciate your recommendation and hope to welcome you back again in another beautiful season!Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: Dear Mr/Ms Kkhey,Thank you for choosing to stay at Novotel Nara.Thank you very much for your thoughtful review. We're glad to hear that you found our facilities modern and your stay comfortable. It's also great to know you appreciated the convenient location and reasonable parking arrangements. We hope you had a wonderful time visiting Nara Park, and we look forward to welcoming you again in the future!Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: Dear Mr/Ms CHING I,Thank you for choosing to stay at Novotel Nara.Thank you so much for sharing such a detailed and thoughtful review. We’re absolutely delighted to hear that you had a super experience with us! It’s wonderful to know that you were satisfied with your room, the capsule coffee machine, and the comfortable pajamas. We’re glad you found the breakfast special and diverse, and that the unique sushi wrapped in leaves and fresh milk added to the enjoyment.We also truly appreciate your recognition of our staff\'s service and our shuttle service. While our location is a bit remote, we always aim to make it as convenient as possible for our guests, and we’re glad the shuttle was a helpful feature for you.It’s an honor to hear that you’ve joined our hotel group and plan to prioritize our hotels in other cities. We are eagerly waiting to welcome you again and provide you with more memorable stays!Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: Dear Valued Guest,Thank you for staying at Novotel Nara.Thank you for taking the time to share your feedback. We are glad to hear that you found our facilities modern, well-equipped, and comfortable. However, we truly regret that your experience with our front desk service did not meet your expectations. Please accept our sincere apologies for any delay in responding to your needs and for the lack of enthusiasm you experienced.We highly value your comments, and we will certainly use them as an opportunity to improve our service quality. We are committed to providing a more attentive and personalized experience for all our guests, and your feedback will help us in achieving that goal.We hope to have the pleasure of welcoming you back and providing a more exceptional stay next time.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: Dear Valued Guest,Thank you for staying at Novotel Nara.Thank you very much for your wonderful feedback. We're delighted to hear that you enjoyed your stay with us.We’re glad you appreciated our convenient location by the Saho River, especially during the beautiful cherry blossom season. It's also great to know that our facilities, cleanliness, and attentive service met your expectations. Your kind words about our quiet and elegant environment, as well as the décor, mean a lot to us.We hope to welcome you back soon for another memorable stay!Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you for taking the time to share your feedback. We\'re glad to hear that you found the room comfortable and that you enjoyed the beautiful cherry blossom road right outside the hotel. It\'s truly one of the hidden gems of the area, especially during sakura season, and we’re happy it added to your experience.While we understand the walk from JR Nara Station can take some time, we\'re pleased that the scenic route along the Saho River made the journey enjoyable. For added convenience, we also offer a complimentary shuttle service, and we’d be happy to assist with this during your next visit.We hope to welcome you back again for another peaceful and blossom-filled stay!Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: Dear Mr/Ms Lingzhouhanqiu,Thank you for staying at Novotel Nara.Thank you very much for your kind and thoughtful review. We’re so pleased to hear that you enjoyed our convenient location near the station, as well as the comfortable environment of the hotel. It’s always rewarding to know our guests feel welcomed, and we’re especially glad you found our front desk team warm and courteous.We’re also happy to hear that having Chinese-speaking staff available made your stay even more comfortable. Providing clear and friendly service to guests from around the world is very important to us.And thank you for highlighting the beautiful creek next to the hotel—it’s truly a special spot, especially during cherry blossom season. We’re delighted you were able to experience that lovely scenery.We hope to have the pleasure of welcoming you back again in the future, perhaps for another peaceful springtime stay.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: Dear Mr/Ms Sing.WThank you for choosing to stay at Novotel Nara.Thank you so much for your thoughtful and detailed feedback! We are delighted to hear that our new hotel exceeded your expectations and that you had a comfortable stay. We\'re glad you enjoyed the spacious rooms, the large bath, and the heating system, which are all designed to enhance the comfort of our guests. It’s also wonderful to know that you appreciated the presence of Chinese-speaking staff, making your stay even more convenient.While we understand that the location may not be directly next to the main attractions, we’re happy to hear that the direct bus service and nearby amenities, such as the convenience store and supermarket, helped make your stay enjoyable. We’re also grateful for your feedback on the breakfast – we’ll certainly consider offering more variety in our udon selection.Thank you again for your kind comments. We look forward to welcoming you back for another relaxing stay in the future!Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

住宿方回覆: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you for sharing your wonderful feedback! We are delighted to hear that you found our hotel to offer exceptional value, surpassing expectations for a four-star property. It’s great to know that you appreciated the new facilities, attention to detail, and the high-tech features in the room, including the touch-screen mirror and room service options.We are grateful for your kind words and look forward to the opportunity to welcome you again in the future.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA