內珀維爾貝斯特韋斯特飯店(Best Western Naperville Inn)

位置便利，有H Mart。建築看起來很舊，但是性價比很高。早餐很普通但是可以吃。

Booked a Jacuzzi room and the seal on the door was not there so light and cold air was coming thru all night long. The Jacuzzi did not work so that was a bummer, toilet leaked and had condensation on the toilet and there was water on the ground.

The hotel staff was amazing but that was it. The air conditioning did not cool off enough and I had a terrible time sleeping in the heat and, the hotel stunk like urine.. or they shampooed the carpet and never dried it out which also affected my sleep and comfort. The bathroom was not the cleanest either.

housekeeping answered "no english" when we asked for anything. room was cleaned once in ten days. had to take towels, tp and tissue from cleaning cart because no one supplied them in our room. hallways vacuumed once in ten days by cleaning staff from another floor. toilet in bath was short and i'm only 5 foot tall. sink faucet was loose. toilet stopped up. will never stay there again.

Best western is always on my list when I travel or have business trip. I have stayed in best western in different cities, but this will be my last time to stay. It was terrible experience. The room we entered first was not cleaned well and lots of pets hairs on the bedding. I called front desk and was told all room are sold out so they will ask housekeeping personnel to come. Later I got a phone call that no housekeeping on site, so they happed to have an “available” room for us to switch to. When we entered the second room, it smells horrible. It’s stinky and tiny fly bugs everywhere. The windows are open and AC is off. The flies and bugs were all around our heads in the bathroom also in the sleeping area as long as there is light. It was super annoying. The AC was old and loud. Around 2pm, we were wake up by loud talking in hallway and people stayed next door. After it lasted half hour, I called front desk to ask for help. No body showed up to help. I called again and nothing happened even though the front desk lady promised to come to take a look. It was until 3am, it finally became quiet but I would never fall asleep! It’s such a bad experience to stay here and I will never ever consider it again!!

This property was deplorable , the room was gross with dry blood on the mattress and stained, black stuff coming from out the drain the sink, sink did not drain, toilet ran continuously and did not flush.