納帕弓箭飯店(Archer Hotel Napa)

We book two nights and walked to the Winston for dinner and then sat in the welcoming lobby after dinner. We walked to Carpe Diem and had a wonderful shared meal. The hospitality at the Archer was profound and such an amazing and refreshing dessert! Thank you for being a great home base as we went to wineries and also enjoyed the shops of downtown Napa.

The property is new, clean, fresh, pleasant. Rooms were spacious. Heating and ac in room was noisy. Drawers in dressers were difficult to open. Housekeeping staff was excellent with nice turn down service. $30 per day plus tips for parking’s only option was unexpected. Happy hour in foyer’s restaurant was delicious. Front desk staff was not terribly welcoming. Would have been nice to hear about the hotel’s amenities during check in.

With the exception one person, front desk staff were not the least bit friendly. One seemed put off when checking me in, not great when you don’t make guests feel welcome. Also, the bartender was very busy so no table service was being provided in the lounge. The few staff people who were around didn’t seem to feel the need to help him. The tables were full of empty glasses and staff just keep walking past the mess. Guests ended up cleaning the tables themselves. Not good.

Our air conditioner did not work so we didn’t sleep. We were told it was because it is “motion activated” which make no sense to me. It was hot and stuffy in our room and we were offered free breakfast, which I declined, as that did not fix our situation. It took forever for our vehicle to be brought to us every time, even though we requested it 15 mins before we went downstairs. It was extremely loud and many of the guests were being loud and disrespectful all around us. I asked why one nightly rate was extremely expensive (double the price) compared to the second nightly rate and I received a shoulder shrug. Not the best experience.

We booked 3 rooms, one needed to be extended by a day, for a total of 15 nights. The young people at front desk could never help us, on last day asked us to move. Never could write a note or find a note in the system. The staff needs training! Especially in the evenings, put people in a room that works for 5 nights! Don’t move someone, such terrible planning!!

We will never stay anywhere else!! Just a wonderful hotel to celebrate my best friends birthday. We will be back!