卡內羅斯度假村及Spa(Carneros Resort and Spa)

Really disappointed for the first time coming here. Checked in with manager and asked for late check out as my gold status allows and was told yes and I had til 2pm to check out. My husband and I went up to pool/bar and came back at 12:00 and were locked out! Called manager and she said she knows I had late check out and would send someone with a key. The kid came opened the door and drove away? We still had 2 hours availability but now our keys didn’t work so we couldn’t go back to the poolside bar because we’d be locked out again! We packed and left room to go inside and tell the manager and she said it was an error but offered nothing to make it right. Also we kept smelling rotten food in bathroom and we opened cabinet under sink and the people who stayed in room before we arrived trash with food containers was stuffed under sink instead of maids throwing away? A 1000.00 a night room should never have this sort of mess ups. Makes me wonder if the room truly was Covid acceptance cleaned. So very disappointing as we love this place but manager should’ve offered compensation for the poor quality of service we received.

It could be a wonderful place. I needs a lot of updating. FARM restaurant is AMAZING!!!! Nice job. The Rooms need updating badly. The out door bath tub is incredible!!! Worth the stay alone! We soaked and watched the stars and a meteor shower it was wonderful. I hope they update the rooms - If so I will definitely be back

We’ve stayed at Carneros probably a dozen times over the decade and it’s always been a favorite. You can’t beat the grounds and charm. However we were very disappointed with the quality now for the price - no updates in 10+ years. The hill top hot tub wouldn’t be acceptable at a Hampton Inn much less a $1500+ a night resort. It’s disgusting. The tile is broken, it’s dirty and rusty, discolored and needs to be replaced. The mattress in our room was very old and had dip and valleys from years of use. Not a comfortable sleep. There were ants and human hairs all over our room, in the shower and the bed. Room was warn with dented, dirty walls and chipped furniture. TVs and room tech is very dated and needs replacement. Again, maybe acceptable for a $300 hotel but not for Carneros. Service was lovely and food and spa is great but really feels like ownership is squeezing blood from a rock trying to maximize profit without bothering to do needed updates. Sad that a favorite is loosing charm and status that could so easily be addressed with small updates.

Staff was not receptive to requests or needs when call made- it would take them 30 minutes or they never showed up when we had called for a wine opener! And it was not busy at this resort while we stayed. Room was dusty upon arrival. But beautiful hilltop pool and good service at their bar area!

Arrived and the bed looked liked it had been slept on. The entry pad didn’t work for any keys because the door had been locked from the inside and the back door was ajar, lock didn’t work. Went outside to take a sun bath, and there were drones flying over us! The heated floor in the bathroom reached extremely high temperatures and the thermostat didn’t work. Everything was reported, and hopefully fixed. Probably wouldn’t go back, but I’m sure others have had better experiences.

Carneros Resort and Spa has a lovely restaurant (The Farm), friendly staff and nice chalet style rooms. I've given up on the Spa (it's 50:50 whether they'll answer your emails) but there are plenty of alternatives in the area. We chose the "Suite" this time around which was a waste of money (actually just two, separate chalets). That said... we always enjoy our stay there and the treat of dining at the Farm.

The property is beautiful. Dining options were limited at times due to staffing issues. Reception and Concierge staff were great. Cottage was lovely but indoor seating for 2 would have been great due to the weather. There was only 1 chair in cottage.

Great stay….amazing food at Farm and attentive staff. Always a favorite.

Well kept property with beautiful cottages