梅麗泰治水療度假飯店

Person whi checked us in was an *****. Took us a while to find our room since front desk made number 1 look like a 6. Excellent room. Front desk is lacking customer service. Called them twice this morning because we could not turn shower on. Took engineering 30 minutes to arrive.

Always a great stay; love the pools, restaurants, and other amenities on site. We were there for the Blue Note concert series and it’s great having dining options and even room service if you don’t want or don’t make any reservations to formal sit down dining. The crush lounge has pool table and bowling along with greet drinks and food after the concerts if you’re not ready to turn in yet. Great tasting rooms, complimentary wine in room, and such an amazing view. Brunch at Olive & Hay is amazing. Love walking the grounds and the staff are always wonderful.

Better places in Napa We arrived early and they charged $90 for early checkin. We were fine with that; however, they put ius in a room with a balcony overlooking the catering storage area. We also checked in early to use the ppool. There were no towels for any of the guests until 3pm! Even those who paid for the privage lounges had no towells. Food was mediocre. We won't be back.

Booked Meritage on *******. I asked for a special request in regarding my fiancé & I, 1 year engagement to decorate the room in some way. When we got to the room they didn’t do nothing. Not sure if they saw the request or was just lazy (-1 point) There was a restaurant on site we wanted to go for breakfast which was called Olive & Hay. They were closed everyday for our 3 night stay. Really disappointed (-1 point) Room service was really slow. I requested ice be delivered to our room because front desk said there was no machine for guest to have access. We waited nearly 2 hours just to get a bucket of ice (-1 point) Overall: Property is nice, ember steak house was good, grocery store on site (over priced) & spa (overpriced — couples treatment for $500 for an hour?? Whaat?) Would not come here again but my fiancé & I made the most out of it. Also watch out for the $300 charge when you get to registration/check in. It’s mandatory they charge your card.

Beautiful Resort The hotel, the staff, amenities & location were great. Unfortunately, the room I paid for wasn’t the one I got, however, the difference was discounted from my bill. The check in line was long, apparently because the Meritage front desk staff check in guests from the hotel next door causing an influx of guests waiting to be checked in. Regardless , I definitely recommend the hotel and would stay there again.