梅麗泰治水療度假飯店(The Meritage Resort and Spa)

The place is beautiful with several fun activities unfortunately the service was not as great. I got an email that listed amenities I had preordered so it would be there upon my arrival in my room like wine tasting flights and a fruit basket but none of that was there when we arrived. We waited over an hour for it to finally be delivered to our room (after a couple of calls) I suspect this place is understaffed and undertrained due to high turnover. I appreciated the service at the spa, that was really good. Overall I want to return to the spa but won’t be expecting much from the amenities.

We were severely let down. Check in was a nightmare, we waited in a 45 minute line outside in the cold to be told our room that was booked a month and a half in advance and verbally confirmed via phone call was not available. Offered a downgrade for the same price before being offered a second room to accommodate two beds. Hotel took no accountability and blamed ******* for having inaccurate information regarding available rooms due to renovations. Our room was never cleaned and there’s an ant problem in the bathrooms. Customer service was awful. Over priced and totally disappointing.

I spent almost 1 hour to check in because the front desk staff didn't find my reservation. The manager come to help then arrange me a kingsize room. I booked the room with 2 queen beds. So we have to move out and come to the lobby again. Another manager give us a queen beds room in another building is more higher level without more charge But needs to pay higher resort fee. We spent 2 hours to moving our more suitcase and two dogs twice. It's So bad experience especially on Thanksgiving Day. But we love dinner in the valley Bristo, It's amazing.

Don’t like to give a business a negative review but this hotel is on par with an old, cheap motel. First, the room was extremely noisy. It was right next to the back employee entrance so it was really loud from the door slamming, starting at 6:00 AM. There was also cigarette smoke coming in from the outside throughout the day where people stand and smoke. Second, the bathroom was old and dingy. The toilet didn’t flush well, the toilet paper holder had fallen off and someone did a poor job of reattaching it to the wall, the vent was loud and clanky, and the shower had weak water pressure. Third, the staff member at the front desk, both at check in and check out, was dismissive and stand-offish. Not a big deal but when you pay this much to stay at a “resort,” it gives a vibe that they’re stuck up. Third, there’s very limited car charging options. The person at the front desk told me if the chargers up front are full, there’s a Chevron nearby. I figured at some point during my stay, I’d be able to charge here so I wasn’t concerned. But for the entire time every time I checked, EVs were parked there not plugged in. The hotel can’t control when people are rude but they don’t even have a sign up. The morning I checked out, I asked the valet staff and they told me there are more chargers in the back. Would have been nice to know sooner, except it didn’t matter because the availabile one was broken. There are so many other hotels around you can choose from.

The property is in a very good condition and very clean. Comfortable beds. The only downside was, we ordered for a sandwich at 1am but was never delivered, keep showing on our phone that it will be delivered in different time slots.. end up never delivered at all.

Excellent stay and accommodations. The option of visiting the sister resort Grand Meritage was very convienen. The amenities were very useful and the grounds and the staff were so accommodating.. We had breakfast and lunch at Olive and Hay and it was great. More late night dining options would be helpful, we would definitely return.

We had an issue on check out. We asked the front desk to hold our luggage. A small carry on bag had a bottle of wine in it and a lap top. The wine broke in the bag and destroyed the lap top. When we came to pick up the bags they did not tell us of the accident. They did try to clean it up. But I would have preferred the made us aware of the situation.

Stayed here for an anniversary getaway and the staff was awesome. Very friendly and accommodating. Rooms were very clean and beautiful view of the vine yards. Loved the balcony that we could sit at relax on. So many amenities there that could keep u entertained, the have bowling on site, a spa and nice dining and lounge areas. Wish we had at least one more day before we left.