卡內羅斯度假村及Spa

The Carneros Resort was an ideal location situated in the Napa Valley in order to visit a number of wineries. The resort was well done and the Farm Restaurant and Boon Fly restaurant were convenient and really good. The staff was very friendly and the rooms were top notch.

My husband and I checked into Carneros Inn on 12/27 for a 2-night stay, expecting a relaxing getaway. However, our experience took a drastic turn due to safety hazards on the hotel premises. While the hotel's location seemed promising, the overall ambiance was marred by neglect. The landscaping appeared unkempt, with overgrown bushes obstructing pathways and landscape lighting. Despite our initial impression of the surroundings, our room, Cottage Rosemary #4, provided a comfortable retreat. However, our stay was overshadowed by an unfortunate incident on the last night. On our way back from enjoying the hot tub near the spa area, we encountered a serious safety issue. The stone stairs leading to our cottage were inadequately lit, posing a significant hazard. None of the integrated lighting fixtures worked, leaving us navigating in darkness. I tripped and fell, resulting in a fractured ankle. The aftermath of the fall has been arduous. I spent the following day at urgent care. I learned the extent of my injury—a fractured ankle requiring a month of immobility. The impact on my daily life, particularly as a parent of three, in a 2 story home, has been profound. Moreover, the lack of follow-up or concern from the hotel staff was disappointing. Despite the severity of the incident, no one reached out to inquire about my well-being. My recovery journey has been challenging, marked by sleepless nights and ongoing discomfort. The incident at Carneros Inn serves as a cautionary tale about the importance of prioritizing guest safety and maintaining adequate lighting and maintenance standards. It's disheartening that my first visit to the hotel ended in such a manner, tarnishing what could have been a memorable stay. As I look ahead to future travels, I hope that others can learn from my experience and prioritize safety above all else. In light of this experience, I cannot in good conscience recommend Carneros Inn to fellow travelers. Until safety concerns are addressed and guest well-being becomes a priority, I urge caution to anyone considering a stay at this establishment.