費爾蒙特諾福克飯店(Fairmont the Norfolk)

這個酒店對中國人極其不友好。 同時到店的有歐美人和我們。歐美人直接就辦手續入住了。而對中國人他説我們提前到了，讓我們必須額外交110美元才能入住。而現在房間很空，入租率很低，不是沒房，有的是房間就是不讓入住。我選擇堅決不額外給錢，讓我們生生等了三個小時以後才辦手續入住。給了一個極差的房間，就在中央空調主機房旁邊，吵的一晚沒睡着。 第二天要離店，我們預訂頁面寫的很清楚，早上10點到12點可以離店。但是早上九點過就不斷的有人催促我們離開。 我們11:20下樓辦離店手續，前台就説我們超時必須加錢。同一時間有歐美人離店，就順暢的辦了離店手續，直接走人。所以這個酒店是歧視中國人。

環境很好，服務尤其入住速度一言難盡

小院景色特別漂亮

不錯 英倫風格

這酒店管理很多問題，當天早上取房，沒有即時通知要加收半天房费，到第二日才知道。酒店上網速度不快，時有断線，令人苦惱！會議室開會時才知道壞機，查看一下更令人震驚，隔塵網全是封麈，從未清潔。同事房間有蚊有蟑螂！酒店员工很少主動打招呼及缺乏熱情，都係我主動提出問好，由此反映出酒店管理不善！ We had a business trip to Nairobi during the period from 7 April to 13 April 2024. We chose to stay in Fairmont the Norfolk for the whole trip. I arrived in the morning about 8:00 am on 7 April because of the flight schedule. I got checked in and was told nothing about the additional charges of USD110,0 for my early checkin until the other day. If the front desk had notified me about the charges, I would have not checked in at that time. I would have stayed in the hotel lobby or airport lounge for some hours. It was a poor tactic to charge additional fees without the immediate notification and mutual agreement in the first place. On arrival, the first thing to do was to login the WiFi connection. It was just a simple procedure to login but the capacity for the WiFi was very disappointing. The WiFi had been on and off all the time during my stay. This caused a very unpleasant and embarrassing experience for me when using the internet for personal and business communications. I wonder why a highly rated hotel would have this kind of poor internet connection capability. For the coming days, my colleagues and I encountered more unpleasant experiences, e.g. malfunction of air conditioning in the meeting room, highly polluted and dirty filters in the air conditioner, mosquitoes and cockroaches in the rooms and so on. The staff in the hotel were not very positive and friendly at all. Usually I had to initiate the greetings first. I think more proper training should be strengthened for this. The above showed that the management had a big problem. They still stayed at the old ages and not up to the latest standards of services and care for guests. They are seriously behind the average quality of hospitality. To say the truth, the environment of the hotel is good. It is of the historical value. However the management and protocol (software) cannot match up with the hardware. I trust this review can help the hotel to improve. Dr Mansum Lee