內羅畢上山美居飯店(Mercure Nairobi Upper Hill)

옆에 교회가 있어서 수시로 시끄러운것 빼고는 괜찮았습니다.

Bon accueil, chambres impeccables, service nickel. Dîner buffet assez varié. Piscine et bar sur le toit très agréables. Réceptionnistes très à l'écoute malgré notre anglais approximatif !!! Et surtout merci à Winnie pour son extrême gentillesse☺️

Accueil exceptionnel de Oscar. Je vous recommande vivement l'hotel, tres propre et restaurant de qualite. Chambre propre et personnel à l'ecoute. Demander Oscar toujours. L'hôtel assisté et conseille les clients pour des visites. Un bon lieu pour Conférence.

A reasonable large hotel close to the airport that manages to have a homely feel .😊✨🦒 With a selection of rooms to suit all tastes ,I was pleased to note that some rooms have balconies,and (a Personal preference) bath tubs . From the security staff and concierge to the reception team and restaurant staff ,they all have heartwarming welcoming smiles which indeed makes this hotel stand out from others . Our room ..suite was immaculately cleaned to a high standard and daily refresh of the rooms occurred without the need to request it . Spacious with large windows to enhance natural light ,exceptionally comfortable beds and soft comfortable pillows and fabulous sound proofing ensured we achieved great sleep quality . Delightful cuisine in the restaurant with ultra charming staff made for a splendid mini break ! The a la carte menu and meal presentations would be as you would find in any fine dining institution. A special thanks to the restaurant team led by Roy ,Judith for her heartwarming smiles every morning showing interest in my daughters intern ventures ,Edna for her charming customer service ,Kevin for ensuring that your buffet selection choices were in tip top condition ,the fabulous personable chef Chris who always smiled and enjoyed engaging with us each morning ,Samson for his humour too Not forgetting Mediabeatrix for her genuine kindness ! An exceptional restaurant team in the kitchen 9 buffet dining area 😊✨🍃 Reception team I would like to add my thanks to Maureen for her pre booking communications via email ,always spontaneous and caring trying to ensure our requirements were met prior to our arrival . Milton for alway s being so welcoming and supportive . Concierge and Security Team . The concierge team particularly Ester and her kind colleagues who ensure your collected with ease from the airport via the complimentary airport shuttle . Focused on ensuring that the hotel remains safe and secure the security team from the gate to the exterior and interior of the hotel were always personable friendly and importantly professional . General Manager Oliver . The charming manager Oliver for appreciating and acknowledging my elite platinum status and rectifying a complicated administrative error with out any undue fuss . Oliver was friendly smiling and I noticed ,perceptively managed a complicated situation of having over 60 guests emerge after 22:00 hours from a cancelled flight . Despite the workload being intense for himself and his team ,I was pleasantly surprised that he was still able to support me with my query in the middle of this challenge situation that was handled seemlessly ! Oliver is indeed a great asset to the Crown Plaza brand and a role model,of how other managers in his position should aspire to be like . A great hotel with excellent communication channels ,warm genuine welcomes and lovely features that would delight any discerning traveller .

The hotel service was simply the best from the housekeeping staff and the restaurant staff. If you’re looking for the best place to stay whether on business or vacation, Mercure would be the go to. The experience was wholesome and the food also amazing, especially for someone trying Kenyan delicacies for the first time. Also, the state of the hotel, art pieces and interior design as a whole give the hotel the homey look with so much finesse.

部屋は綺麗でシャワーの勢いも良い。バスタブもあります。朝食もとても満足のいくものでした。ランドリーも利用しましたが、きちんとしていました。ただ、靴下はステイプラーで止めない方が良いと思います。

Un hôtel à recommander à tous les visiteurs de Nairobi et ses environs. Bonne situation géographique et très bonne ambiance Tous les atouts pour réussir votre séjour à Nairobi, en affaires ou en safari ! Une équipe professionnelle a votre écoute !

- Very good welcome - Fast and efficient check in and out. The fellow (Oscar) that assisted me was really professional - Restaurant serves good food - Rooms are cleaned and quite - Other service: taxi ride provided