內羅畢赫林漢姆福朋喜來登飯店

The cleaner stolen my friend money when they were cleaning the room, we caught it on the spot but the hotel security team searched nothing out from them We reported to the police and CCTV in the corridor showed the entire process and proved that only the cleaners have entered the room. It's not much but the entire follow up procedure is so devastating, you can imagine how Kenya policies would be able to do anything...they suggested that we lost it during other visits... anyway The most disappointed thing is for Kenya Marriott branding hotel requested their customers to do this and that (can understand that's the standard protocol) but nothing has been done to mitigate the loss or alleviate the bad feelings for the entire process. Seriously for a long loyal customer to Marriott? That's a strong wake up call if we should still trust the brand and pay the premium...

A beautiful hotel - we quite enjoyed our stay. All staff are very friendly and social. There was always someone checking on us and inquiring if we needed any support, especially at the restaurant - a nice professional touch. The receptionist, Joy, is very welcoming and super supportive - very flexible and gentle in her approach. We did not stay for long to experience all the amenities such as gym and swimming pool. We will next time we visit this well run hotel.

Front desk is crazy and since from start of check in and till checkout they have mess very well and this brand hotel start behaving like 2 star hotel reception or front desk people is useless don’t have words to speak anything