圖利帝國飯店

I like to give praise where it’s warranted. So I’ll start with the positives of this hotel. The food at their multi cuisine restaurant was great. We tried the dinner buffet and everything from the taste, to the service was outstanding. The decor of the hotel reflects the royal era with its ornate furnishings and lives upto its name of Imperial. Having said that nothing else about the hotel is good. At checkin, we requested for a packed breakfast since we had an early flight. They flat refused saying it’s against management policy to give a packed breakfast. They were willing to open buffet breakfast early but not give a takeaway of a sandwich or whatever one item from the buffet. After our travel agent who uses this hotel frequently requested they apparently agreed but when we came for checkout the guy at the desk was clueless. The hotel is dated and it shows through. The carpets are stained and old. And our room had a musty smell to it which they tried to mask with strong room freshener. The rooms and bathrooms are big but the wall at places was peeling. The linen was grey with over use. The remotes to the TV didn’t work. Their attention to detail is out of the window. Both our rooms were double occupancy and we had one pair of bathroom slippers. The lights in the corridors weren’t turned on and the pathway to the room was dark at 5 pm and 6 am. Worst of all was, at 12:30 midnight some random stranger opened our room door and walked in and was standing by the bed when we woke up. My dad had to scream at him saying it was our room. And our other room at 1 am, somebody was trying to open it and I had to yell saying the room is occupied. I wouldn’t recommend it for the stay since nothing about the stay was nice. Since it was 1 night and 15 mins to the airport we just braved it. I’d for sure recommend it for the buffet dinner though. Customer service is the worst. Our luggage was not delivered for 40 mins and we had to call to make it happen. And after all that the bell boys stand there looking at us expectantly for a tip!!!!

Divya sawlani thank you ~ help me 항상 친철하게 도움줘서 감사합니다~. 항상 웃는 얼굴로 친절히 응대해주니 정말 서비스가 좋다고 느낍니다. ~~~~~~~~~~~~~~~~~~~ 그리고 배탈이 났을때도 먹는 음식을 신경써주셔서 감사했어요~~~~~~~~~~~~~ 좋은 호텔에서 출장생활이 즐거웠어요. 감사합니다. ‐----------------------------------------------

The food for tasty and the overall experience was excellent.Neha, Gangaram and priyanka made ensure that the experience was hassle free. The staff understood our palette and prepared accordingly. Nice touch of complementary pani puri. The brass tableware is in a class of its own!

The service at the buffet lunch was pathetic, the staff in a hurry served all the things in the table.. right from the soup to fresh lime soda..lol.. at the same time n then in the main course the dishes were absconding after a while. In general there was lot of chaos.n a very poor service.

Very sorry to say but the guest services are pathetic. I stayed in room 314 and had complained daily on the loud noises from the banquet hall located nearby. Very loud noise and even after complaining to front desk no action was taken and this had been continuing for 3 continuous nights even after 12am. Surprising no police action for loud music beyond 12 am. Yes I agree with one more review posted that when you walk to to room it smells like bathroom. No freshness. The food is good and so are the pillows..but no peace of mind and Please don’t take room 314.

Its worst experience every time I go. They bluntly refuse to any request you make. Always face disappointment every time I go. Its has good locations and ambience. But people here are typically narrow mentality. Good bye