米斯蒂克格羅頓Residence Inn 飯店(Residence Inn Mystic Groton)

Front desk staff was friendly. The in-room kitchen appliances were good and clean. One bathroom door was beat up— holes from a hook that must’ve been installed once were there as well as other large scratches. The carpeting could be replaced.

Our reservation indicated check in was 3:00 and check out was at 11:00. When we got at the hotel around 12:30. We were told at the front desk, that check in was 4:00. We had to drive around until after 3:00 until are room was ready. While in our room we had to call the front desk several times to get fresh towels, coffee for the coffee maker and an extra pillow. Response we kept getting from the front desk was that they were out of those items. For the complimentary breakfast they kept running out of food less than 1 hour after it started. Since it was a New Year' s weekend, they seem to be unprepared. A lack of house keeping available at the time that the hotel was fully booked that weekend.

Staff was excellent and room seem cleaned but had a damp towel in the bathroom and no clean fresh towels. Had to ask for towels, bedding for sofa bed, blankets and coffee maker and was brought to room. No hot tub at the pool.

Very nice guy checked us in. Room was decent size. Bed was uncomfortable. Room was loud. People coming in and out of hotel all hours of night (loud and possibly drunk?). There are better options in the area

Central location in Mystic, CT. The lobby had festive decorations. The pool and breakfast are easily accessible. Check in was easy and staff was professional and efficient. My room was large and comfortable, clean with all the amenities of a residence. I like the swiveling TV. Bathroom was large with heated lamp. Check out was easy.

The staff here are amazing in my opinion, my boyfriend and I got here super early from NYC and check in isn’t until 4pm typically, they allowed us to check into a room that was available, it was definitely cozy and quiet. We had a nice little kitchenette that allowed us to do a bit of cooking, having a free breakfast in the morning as well is great too, they have a vast selection and take time to prepare and stock everything for visitors. We used the gym which helped us keep to our usual regimen a bit as well, and we walked pretty much everywhere since the olde mystic village is less than a 15 min walk from the hotel. There were two occasions during the week where staff baked cookies and brownies for those staying at the hotel (we got brownies the day we were leaving and it was amazing.) Some of the reviews are mixed but from what we encountered, it felt comfortable and cozy, nice and quiet and just everything we needed for the few days away from the chaos of the city. We will be coming again soon, hopefully for the summertime when a lot more of the outdoor activities and events are happening, but we did so much in the past couple of days that despite it being colder, we still had an amazing time. Thank you all for making our little vacation one of the most memorable ones.

Marriot rewards member and worst condition Marriot ever stayed at, room curtains all had holes in them, kitchen draws were busted and falling apart. also room had a fireplace but that did not work either.

My experience was not great with Residence Inn. Had to change 3 rooms across 2 different blocks on a super cold night. First room did not have thermostat working. Technician was not able fix that. In the 2nd room again the thermostat was not working, but the technician was able to fix it. But this room was not cleaned. Dirty bed linens were still in the sofa bed. There was a dirty bowl in the sink. So had to change the room again. In the 3rd room too the sofa mattress was dirty and the room was not vacuumed properly. The front desk staff tried to replace the sofa mattress from other room, but that too was dirty. After all this waiting and shuffling we did not have any more patience or strength to change the room again. Definitely not a Marriott experience. Felt like a 2 star motel stay paying a higher rate for the Marriott brand. Breakfast was mostly the usual continental spread which again we have had better in other Marriott hotels.

A good portion of the rooms had no A/C due to mechanical failures. Not particularly well cleaned. Hoping to get a refund