Verified traveler
2023 年 4 月 24 日
When we arrived at the hotel the door was ajar and I thought nothing of it. We checked the room to make sure it was empty and found that it was and felt okay about spending the night. The next morning I was looking for one of our key cards and thought maybe one of our kids dropped it outside the door so I opened the door to the hallway and there was a man there close to the peephole and reaching towards the door handle. He turned immediately and ran down the staircase that was opposite our door. I was stunned and called the front desk and told them I just caught someone looking in our peephole and they hung up on me immediately. I called again a few times and finally they answered but my son screamed because he was afraid and they hung up again. My husband who was loading the car when this happened told the person at the front desk about this instance and they said it was just cleaning staff - who were on that floor at the time but on the other side of the floor from our room and I’ve never had cleaning staff run from me. The man was not in work appropriate clothing. We left feeling very unsettled and afraid. I sent them a message detailing the experience and they did not respond, I got the receipt shortly after sending the message but it’s been over a week and still no response. I’m thankful nothing happened, but I’m alarmed by the complete lack of action, no response now and when I was on their property, alone in the room with my children that they hung up on me twice.
翻譯