I would a bit wary of all the recent and very positive reviews, as myself and my partner have just had a really dissapointing (and short lived) experience with this hotel. We had paid for a duluxe suite with a pool, via BA holidays, as part of a flight and hotel package. When we arrived, we were extremely dissapointed to be shown to a very dated room towards the back of the hotel with no pool, no sea view and worst of all, it was probably the dirtiest hotel room I have ever seen (see photos). The staff at the hotel were totally uninterested in helping us, and refused to do anything about things like the huge stain down the side of the headboard on the bed. Only when we phoned BA holidays, did they then decide they could offer a pool room from day 2, however we had no evidence it would be any more clean, and we had no evidence it would look anything like the photos on the SMY website, so we asked BA to move hotels, which they duly helped us with. I am not sure what we would have done if we hadn't booked via a reputable travel agent, as the staff at the hotel didn't so much as offer us a glass of wine while they tried to sort it, and certainly weren't going to offer any compensation if we stayed in the filthy back room for nigtht one and then moved. There was no manager present and they refused to get one. Only when we confirmed we were checking out, did they become a bit more interested in our situation, but by this point it was too late. Other points to bear in mind with this property are that it is on Elia Beach, which is not in walking distance of anything, like shops or restuarants, so once you are there, you are stuck unless you hire a car or pay for taxis. The pool area and restuarant were roughly as described on the hotel's website. The main positive is that they did give us a free lift for the short journey to our next hotel. My partner and I are not faint hearted, we have travelled extensively, having recently got back from India, and this is genuinely one of the worst rooms we have seen in a hotel that is claiming to be luxurious.
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