白房子飯店

Booking this hotel is by far the biggest regret of my life. In summary: Staff & food ok, restaurant service needs improvement, room security shocking, room cleaning missing important touches however the bed was surprisingly comfortable. No-one ensured I was happy with my food, After finishing, my plate was taken, nothing was said. After 20 mins I had to shout out to ask for another drink. When she brought the drink to my table she didn’t think to take the empty glass - even though she walked back to the bar?! The hotel itself, despite currently being painted, the decor makes it feel like Faulty Towers. You couldn’t lock the room from the inside, but you could open the room next door (I did this without realising until I was in their room!) The Duty Manager displayed empathy but couldn’t move me as the hotel was full. She suggested I wedged a chair against the door to secure myself from the inside!. Cobwebs everywhere and spiders in the room. I just wished I’d looked at the previous reviews before booking. Never felt so nervous about staying in a hotel.

Came for my birthday and had a celebration mocktail the fillet and crispy beef salad both were fab and to top off some delicious desserts, service was lovely Alex and rattana are both very polite, the atmosphere was so lovely and the outside looks beautiful definitely will be coming back again .

We eat in the restaurant and the lay out was lovely and the food was nice, bit on the pricey side for the amount of food on some of the plates however, and the “warm chocolate brownie” was stone cold. But the food came out promptly and was nice, the fault however was the service that was provided. We had 2 different waitresses take our drinks orders and the food showed up before the drinks because the bar hadn’t been given the order. As well when we came to pay at the end we were just left with the card machine even tho it had timed out (so we couldn’t pay) whilst the waitress wondered off to chat and didn’t come back so we had to find another waitress to take the payment for us. The food was good overall but the service was not. unfortunately.