購物宮飯店(Hotel Mall Palace)

It was a pleasure to stay at The mall palace hotel, service staff was very good and hotel cleanness is too good...

Hotel is located at mall road near roap way. I stayed in this hotel in Jan 2024 with my family , Very good experience about Hotel location , scenic view from balcony , rooms , staff services & food . However I want to share an incident that happened to me in that hotel. My daughter's health suddenly worsened at night around 4 am , I connected to the reception , One staff ***ish was there , He immediately called his other staff Pooran , Even though so cold in the morning at around 5 am , Pooran took me to the doctor on two wheeler for my daughter . Really I salute to Pooran from my heart who helped me so much that night , may god give him much progress in life. However All other staffs were also very polite, well-behaved & knows how to handle their customer Overall I would recommend this hotel if you are looking for great place to stay in Mussoorie.

Though we had very unpleasant welcome in this hotel and bad housekeeping experience but the location of this Htl is unbeatable. I didn’t like the base category room . Their Ac rooms are good to stay It’s an average category Htl so don’t keep high expectations like a good 3 star plus trea**ent. Food is ok , service is all fine however housekeeping seem to be an issue . we were given a damaged towel. Hotel owner is a nice young chap who clearly understand the importance of his direct client over a referral client.

"NEVER GO FOR THIS PROPERTY " Hotel rooms just look good in pictures , the bedsheets have leftover hairs on them and no cleaning done even after 2-3 requests. Washrooms are too smelly and even their furniture is old and broken The worst experience ever had in any hotel visited. Hotel staff is so arrogant and rude , ZERO hospitality, Even the owner himself is so rude that he doesn't listen to any of your problems. Don't get fooled by believing that this hotel is on mall road Walkablity of the hotel from the library chowk is around 1.5km (rickshaw cost-250) . Guests have to climb around 40-50 stairs to reach the hotel so it is very difficult for the old age citizens to get there. Hotel staff also Didn't came to pick up our luggage. A wise person would never go for this hotel.

Hotel is good. Location is excellent. But service is below par. As I write, I'm still at #103 . I would point few things out. 1) The room is just beside the entrance stair. Hence, you cannot remove the curtains because of your privacy 2) Right after check-in I informed the Front Desk that the intercom in my room was not working. Not for once in last 2 days, anyone bothered to come & check. 3) You provide tea/ coffee amenities in room which is excellent. But again no suger / suger fee sachets were provided. I had to tell Front Desk yesterday. After that only I got some. Being a hotelier myself, these 3 basic errors are not acceptable to me. I've got a feeling that I faced these issues since my reservation was from an online portal ( lesser tariff than the Hotel Tariff quoted to me by mail) I'll perhaps book another hotel next time I visit Mussoorie

The room had a rat which tampered with our stuff n disturbed our journey So could not sleep whole night n had to change the room to another room in the middle of the night It Was a bad experience and would not really recomend it as it questions the hygiene

Hotel was very good but the owner behaviour make it worst. The Owner behaviour is so bad that i will never ever recommend this hotel to anyone as owner asked us for double payment as he is not receiving Sms from its bank and i was showing all validates for the confirmation of payment including bank statement also, but neither he is showing its bank statement nor the bank app and even he bully us that he wont let our car go and make a police complaint. And just after his words , we ourself make a call to police. Experience he gave was horrible, although staff was very good. Zero Star and don’t recommend this hotel to anyone because of its owner only

I visited mussoorie in the month of July, 2022. This is my 2 visit to Hotel Mall Palace. Everything was same as earlier except House Keeping. I call them 2 times, but they did not clean the room. Well Food was good as earlier.

The Hotel insisted for payment of good bill by cash only. Moreover, they refused to provide GST bill for the payment. This way they are evading tax. Room and facility are nothing great. No luxury. Better look at other hotels