馬斯科吉拉昆塔溫德姆套房飯店(La Quinta Inn & Suites by Wyndham Muskogee)

NO WORKING ELEVATOR, pool was dirty, staff was friendly, lots of people just hanging out

We let them know we wouldn’t get there until midnight and it was 12 degrees when we got there and the heater wasn’t on. The room also smelled stuffy. Was not inviting after a long drive.

They completely messed up our reservations and gave our room to someone else and it took well over an hour to get it all taken care of! It is 11.24 pm now we got to the property at 10:15 and still have not got all the paperwork we need!

Hallway on ground floor needed cleaning, had an odor. Our sink had been cracked and crack glued shut. Some of the baseboards we coming loose and our sheets had a hole worn in it. Needs renovation badly or we won’t be back Check in clerk was very nice.

Sheets were torn and stained. Clerk asked if we wanted a quiet area then proceeded to put us in a room next to and across from others where we could hear talking, the microwave beeping! Suggestion…when the hotel is not packed put a room between quest rooms! When I checked in and out there was what appeared to be possibly an employee boyfriend who was hanging around the front desk and he did not make me feel comfortable or safe. I was told at check in they were putting a $50 charge on my card and it would be reversed at check out. Checked out and found that I had been charged another $50. Called the hotel and was told they couldn’t see it on their end so just wait and see! Will not be back to a late Quinta!

The floors throughout the facility were not clean and carpet was dirty. Smelled pretty bad in our room as well. I always choose LaQuinta usually because they are newly remodeled and clean. This one was not.

No one was at the desk when we arrived. We were yelled at by another guest waiting to check in. Felt unsafe. The room was not clean. I had to wipe something up off the tile floor.

The room seemed somewhat shabby: The floor lamp would only turn on or off by plugging it in and unplugging it. There were stains in the bathtub. The shower handle is about to fall off. The freezer section of the refrigerator didn't do much freezing. Overall it didn't seem up to the standards of other La Quinta Inns we'd stayed at.

The drain for the bathtub was broken. The manager came up to foil it, but as I told her “it was not fixable. The bolt was broken and in the hole. It would take a plumber to fix it and replace it with a new one. It was already 9:45pm and I had already drive 1600 miles and had to wake up early to continue another 1200 miles to get home. We were tire and frustrated and this was not a pleasant experience. The girl working the front desk did everything she possibly could.