馬斯基根Muskegon South Pierhead Lighthouse附近住宿

作爲一個經驗豐富的旅行者,我必須說我絕對喜歡這家酒店。我計劃再次訪問馬斯克貢,只是爲了留在這裏。令人驚歎的湖景真的照亮了我的一天。牀很舒服,衛生間極佳,客房部工作人員專業,前廳部工作人員也很友好,健身室雖然小,但非常適合我在跑步機上跑步的小時一定要在早上或傍晚在樓下散步。坐在椅子上欣賞日出和日落,非常放鬆!

我們是來鎮上參加曲棍球營地的,酒店/convention中心與溜冰場相連,我們能夠直接穿過溜冰場。總的來說工作人員非常友好,房間和公共區域都很乾淨,他們在大堂供應星巴克。然而,請注意,他們不是附屬的,不要使用星巴克應用程序付款。他們在物業上有一家餐廳,還有一個休息室。游泳池很小,在我們入住期間,熱管被隱藏起來,無法使用。健身房大小適中,有很多選擇可以完成全面的鍛鍊。酒店步行即可到達其他酒吧,咖啡店和餐館,這是一個主要的加分項。我唯一的抱怨是牆壁和窗戶在薄的一面。你可以聽到談話,膝蓋曲棍球比賽,馬桶沖水等。話雖如此,這不是一個主要問題,因爲我們不經常在房間裏。我們周圍的每個房間似乎都很尊重,晚上9點或9點半左右,事情就安靜下來了。總的來說,如果在該地區,我們會再次入住。

Our stay here was perfect. Room and hotel hallways were clean. Room was $85 with tax, and had microwave oven, large refrigerator, iron & ironing board, and coffeemaker. 6:30-9:00AM Continental Breakfast had bagels & cream cheese, muffins, cereal, instant oatmeal, bananas, and a waffle iron to pour and make hot waffles. The hotel had a coin-operated washer and dryer for guest use. The neighborhood is not really walk-able, but hotel is just off of major street for car access. This hotel sounded much better than the reviews on the nearby Clarion Hotel.

It's my fault for not reading the hotel's website closely before booking it; I just booked it based on the Country Inn and Suites name and previous experience with the brand. When we drove up, we knew it wasn't a traditional, original Country Inn and Suites, and the fact that it is still listed as a Quality Inn here on TripAdvisor says a lot about how our experience went. This hotel is undergoing extensive renovations. The lobby and breakfast area look nice, but as for the rest, well, I can only address the 2nd floor hallway of the left side of the building as that's the only other part of the hotel I went to. Why? Because the stairs (no elevator, but it clearly says that on their website) were dirty and the hallway was humid and warm. Our room had only been partially renovated as the beds seemed to be updated, but the sheets were pretty thin and the towels were getting threadbare. The door on our room didn't close properly; it had to be slammed to get it to shut, and needed some force to open it. The manager was in the hallway and made a note to have maintenance look at it. We checked out the next day and my comment was that they should NOT rent out rooms that have not been completely renovated. We understand it is a work in progress and hope that it will be up to standards, but at this point, it is not at all what you might think it should be based on the brand. I'd wait until they were done renovating or make sure to request a FULLY RENOVATED room before booking here. They've been working on it for several months and it takes time.

Please note, I have had Diamond status with Hilton for more than 10 years. On this stay, my family stayed in 2 rooms at the Hampton Inn Muskegon on the night of June 15, 2024, and checked out on Father’s Day. My family has stayed at this hotel before, and it was nowhere near this bad on our previous stay. The fact that they claimed to be out of all the Diamond member benefit snacks other than bottled water was a tad annoying, but minor. Let’s get to the bigger issues. On this stay, this hotel was quite the mess. The rooms were filthy, with all sorts of trash behind the beds, and with stained sheets. The fitness center was also quite filthy and dusty, and with zero towels. The breakfast area is added to the filthy areas. Additionally, the breakfast was supposed to run until 10. However, I’m told by another that they stopped restocking anything at 9. I went to the breakfast room after my morning workout, so I got there at 9:35 to find most of the items were completely gone. No employees were visible in the breakfast room, so I asked at the front desk if it would be possible to get more waffle batter. The person at the desk said, “Absolutely!” She then left the counter, presumably to talk to the person in the kitchen. 15 minutes later, I still hadn’t seen anyone in the breakfast room, so I went back to the front desk. The person I originally asked was back. She then said, “Oh, it is too close to the end of breakfast. We aren’t going to mix up any more batter.” So, I was left waiting for 15 minutes, expecting to see the batter refilled, but was just forgotten about. I didn’t even receive an apology for my wasted time. And my wife had been in the breakfast room at 9, when she heard someone else ask for more waffle batter. Apparently, 1 hour until closing of the room was still too close to the end to justify mixing up more waffle batter. Note, I’m not a big breakfast eater, but I really like the Hampton Inn waffles. It is the primary reason I stay at Hampton Inns. As we were checking out, I uncharacteristically asked for a refund, as this was easily the worst Hampton stay I’ve had in over 20 years. The clerk said he’d mention it to management. Considering how I failed to get notified about the waffle batter, I don’t have a lot of faith in ever hearing back on that refund possibility. So, I contacted Hilton via the app. The response was underwhelming. Their response included the following statement: “I apologize for the inconvenience caused. We will have your feedback shared to relevant team so that they can have the changes implemented as soon as possible this is the best we can do from our end at this moment. Rest assured that this does not correspond with the caliber of service or standards that any guest would anticipate receiving. Your comments will be shared with the relevant management team to ensure any shortfalls have been addressed and rectified. We appreciate your bringing this to our notice.” There used to be

The hotel was very clean. It’s updated and the room was nice. The Checkin staff was nice and helpful. Sara who works nights is so sweet and helpful. The sweet lady that makes the breakfast and keeps it stocked was a delight. She was smiling and sang song every morning. She was by herself and it was a busy weekend. She never complained or acted irritated. The bed was comfortable. Water pressure was good. Only complaints were the internet wasn’t that great. And breakfast options could have been better. But, what was there was fresh and delicious. I’d definitely go back.