Ramada by Wyndham Murree Lower Topa Resort

Pakistan raves about its hospitality, but these people couldn't care less about foreign guests. I paid a lot of money to stay here thinking I would receive first-class service. My paid breakfast includes a choice of only two items, potato curry (it was bland and made with no love or care) or an omelette. The restaurant was dark. I had to ask for the lights to be switched on. It was cold (it snowed 4 days ago), I had to ask for the heater to be switched on. I had to ask for juice. Basically, I only got items by asking even though I've paid for a full breakfast. Staff couldn't care less what you've paid as they have your money. I ordered a margherita pizza for lunch. It was disgusting dough with cheese (and a tiny bit of beef salami I added as extra topping). I ate two a half slices as I was hungry but felt sick from it. What chief doesn't know how to make the world's simplest pizza?!! Many of the staff don't understand basic requests, and you have to follow up on each request twice - at a minimum. Feedback to management doesn't work as they blame staff. Management and staff need retraining, particularly about taking accountability and responsibility and following through. I asked a staff member re gym equipment, he said he'd get back to me. Never heard back. I followed up and then learned it's not open till the afternoon. There's hardly anyone here and they can't look after one foreigner. I'm practically begging to get the service I paid for! Its left me feeling awful, sad and disrespected.

The hotel was very nice situated in a very quite part of murree. The hotel was very clean and modern. There was lots of staff members around all very polite and helpful. The food in the cafe donwstairs was a bit expensive and wasn't to our taste. The swimming pool hasn't been built yet either. The hotel is about 5km from mall road and we found it difficult to get taxis but luckily we had a driver.

Disappointed stay Hotel is new but unfinished. Staff not fully trained. Food largely meat based and very little vegetables. Clients largely Pakistani and overseas ladies did not feel safe wit pictures being taken without permission

Everything good except need swimming pool Bussiness centre not functional bar not functional massage not functional

Extra friendly and knowledgeable staff

We are stay in ramada murree very good hotel in Murree serves was very good staff very good house keeping staff supvizer Hamraz Satti sab and his staff Mr Jamal qurashi and Ajmal abbasi sayyam was very Nice