希爾頓惠庭飯店-鹽湖城-墨累

We had a grand baby with us . As the baby was carling around hit his eye on a metal piece ofthe bed frame that was sticking out .Witch you couldn't see cuz it was covered up by the blanket. Not to sure its baby safe.

When I checked in, I asked about the pool, mentioning that we were here for my son's birthday, specifically to use the pool. I was told by the clerk that the pool would be open in the morning, so all was fine until the morning came around and the pool was closed for remodeling. Not this was a scheduled/known closure of the pool, not a surprise maintenance issue. It was a part of an overall "pardon our dust" renovation project. BUT I WAS TOLD IT WOULD BE OPEN BY THE STAFF, WHO KNEW THE POOL WAS THE ONLY REASON WE WERE THERE FOR MY KID'S BIRTHDAY. Upon seeing the closure, I went to the front desk and mentioned it (a little annoyed, of course), and all I got from BOTH people at the desk (one seemed to be a manager) was a fake and half-mumbled "sorry". Nothing else. F**k that sort of customer relationship. Getting lied to one night and fully dismissed the next morning. Absolutely unconscionable behavior on the staff (all three of them). It literally made my (disabled) kid have a completely ruined birthday, on top of everything else. Even in the lobby (where the staff were present) he was visibly and audibly upset, while they were giving their half-mumbled fake "sorry". Just disgusting behavior. This experience is absolutely something I'm going to be sharing far and wide on all my socials. It's just terrible how we were treated.

No te lo puedes perder. Me encanto la ubicacion, el servicio y la comidad.