慕尼黑萊昂納多皇家飯店的評論

住宿方回覆: Dear guest user,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards – Your Leonardo Royal Hotel Team

住宿方回覆: Dear anonymous guest,thank you for sharing your experiences with us. We apprecite your positve review about the location and our performances very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Your Leonardo Royal Hotel Team

住宿方回覆: Dear Herbiedog,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Your Leonardo Royal Hotel Team

住宿方回覆: Dear guest user,thank you for sharing your experiences with us. We apprecite your positve review about the location and our performances very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Your Leonardo Royal Hotel Team

住宿方回覆: Dear Rainbowheart,thank you for sharing your experiences with us. We apprecite your positve review about our performances very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Your Leonardo Royal Hotel Team

住宿方回覆: Dear Daoshanglongge,thank you very much for your visit and for taking the time to provide feedback.We regret your negative main impression because of the trade fair rate. Indeed we sell our rooms with a flexible rate system, which is influenced from events and therefore the higher demand. We regret that we were therefore not able to fulfill your expecations and that you felt the room is small and you did not like the bed comfort. We wish you all the best for your future journeys and maybe we get the chance to welcome you again when the rates are lower. Kind regards – Your Leonardo Royal Hotel Team

住宿方回覆: Dear guest user,Thanks for sharing your impressions of your recent stay with us. We're glad to hear you found our rooms comfortable and our reception team friendly.We're really sorry to hear about your experience in the restaurant. What you describe doesn't match the warm, respectful, and inclusive atmosphere we aim to provide for every guest. We appreciate you mentioning the team member who helped you attentively, and we'll make sure your recognition is passed on.Our team is always striving to offer polite and fair service to all guests. Your feedback is important to us, and even though we can't reconstruct the time of your visit, we take your comments seriously.We hope to welcome you back soon and provide you with a completely positive experience.Best regards - Your Leonardo Royal Hotel Team

住宿方回覆: 尊敬的豆角二仙子，我們非常抱歉您在我們酒店的體驗未能達到您的期望。我們非常重視房間的清潔度和客人的滿意度。您對床單的描述並不代表我們慕尼黑萊昂納多皇家酒店為自己設定的標準。不過，我們很高興聽到您喜歡我們位於一樓的小吃餐廳，並且對我們的員工克里斯蒂娜有積極的印象。她是我們團隊的重要組成部分，我們為她的工作感到自豪。我們非常重視您對其他員工的回饋。我們的目標是讓所有客人感到受歡迎和受尊重。我們將在內部討論您的意見並採取適當的行動。我們也很高興您能夠享受我們的健身房和早餐。我們竭盡全力在酒店的各個方面保持高品質標準。我們希望您能再給我們一次機會，讓我們向您表明我們認真對待您的批評，並始終致力於為客人提供最好的住宿體驗。此致，慕尼黑李奧納多皇家飯店團隊

住宿方回覆: Dear Guest user,thank you for your positive review and for taking the time to share your experience. We are very pleased that you were completely satisfied with your stay with us and that you appreciated the comfort and cleanliness of your room, the ambiance, our breakfast offer and the friendliness of our staff.We always strive to offer our guests a pleasant and relaxing stay and it is always encouraging to hear that this is appreciated. We look forward to welcoming you again on your next stay in Munich.With best regards - Ulrike Bödcher/ Reputation Manager

住宿方回覆: Dear guest user,we are delighted to hear that you enjoyed the tranquility of your room and our generous breakfast. We strive to create a pleasant atmosphere and unique experiences for our guests. Your feedback on our beehive is particularly gratifying, as we are proud to contribute to the preservation of bees.However, we are sorry to hear that you had problems with our reception service. Good service is very important to us and we value the satisfaction of our guests. Please be assured that we take it very seriously when our guests encounter difficulties. We regret that you had trouble finding your room and that you did not receive the assistance you deserved. We hope you will give us another chance and that we can offer you better service when you visit our Leonardo Royal Munich Hotel again.With kind regards - Your Leonardo Royal Hotel Team

住宿方回覆: Dear Guest user,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards – Your Leonardo Royal Hotel Team

住宿方回覆: Dear guest user,Thank you for sharing your impressions of your stay during Oktoberfest. We are delighted that you found value in our pricing and enjoyed the generous breakfast.We appreciate your note about the location and are glad the U-Bahn station made getting around more convenient. Your comments about nearby dining options are also noted, and we understand this can influence the overall experience.Regarding parking, we are sorry for the inconvenience you encountered. When the hotel is fully occupied, our on-site capacity does not match the number of rooms we offer, which can lead to limited availability. In such cases, there are additional public spaces in the surrounding area that many guests find helpful.We are grateful for your balanced feedback and pleased that, overall, you had a good stay. We hope to have the pleasure of welcoming you back to Leonardo Royal Munich.Best regards - Your Leonardo Royal Hotel Team

住宿方回覆: Dear Jasontw,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our inhouse performance and we hope we can welcome you again in the future.Best regards – Your Leonardo Royal Hotel Team

住宿方回覆: Dear guest user,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards – Your Leonardo Royal Hotel Team