查爾斯飯店(Rocco Forte the Charles Hotel)

Quite location near everything

Service is inconsistent. I had to call 3 or 4 times every time I made a request, be it from Room Service, Laundry, Etc. I had an incident with a rude waitress at the restaurant and requested to speak to the manager. He never acknowledge my request and simply sent amenities to my room (as if that solves anything). Overall, the experience was so negative that I decided to leave three nights before the end of my planned stay. This hotel definitely does not conform to the standards that you would typically find in other Rocco Forte hotels. Terrible experience.

the sauna, steamroom, pool and massage areas are only open until 8. If I am visiting Munich I am probably out shopping sightseeing and I will come back at lets say 7 p.m. So I would have only 1 hour to use the spa pool book a massage, that dissapointed me a lot. I ended up never using the sauna,pool areas. I booked this hotel because of their sauna and pool. :(

The staff was fabulous! Initially I had a small issue Claudia went over the top to fix and make my staff one of the best I’ve experienced. She is kind, professional and one of the most valuable employees I’ve ever met! Ma Milligan the Concierge too was extremely helpful and pleasant. I couldn’t be happier! I’ll be back in a month on business.

Stay for two nights. Housekeeping: There was a sign in the room complimentary tea and coffee; however we only had coffee. I asked for tea and it came but the man asked me to pay for it. I explained and the problem was sorted. The next day more water was given but again no tea. Asked housekeeper who passed message on, but nothing turned up- no one appeared- bought some! Expect more from an hotel with this reputation. Additionally only one small shower gel and shampoo between two of us. I had to ask for more. I did appreciate the reception staff being extremely helpful and accommodating though. They organised and early check in as we had travelled over 48 hours and needed a rest thank you to them.

Disappointing not a typical Rocco forte group hotel . The location is scary I felt like I was going to get robbed . Beware before booking !