Residence Inn Mt. Laurel at Bishop's Gate

And back from attending a wake. Next door had screaming infants at 11pm . Being a parent I understand that. But it continued with loud adult voices . They were drinking as we saw boxes of empty liquor bottles and dirty sheets outside the door . We gave it till midnight and realized they weren’t going to stop so I called front desk and was told gather our belongings and go to desk for a new room Went up to 2 nd floor and new room smelled as if it was used by a smoker so we went down again for another room . This was made difficult as I had recent shoulder surgery was In a sling . We had 3 bags as well as large carry bag for dress clothes as we are In Town for a funeral. We finally got to sleep around 130am . When we got up to shower and dress the room did t have a hair dryer. They sent us one to the room and it was broken and wouldn’t turn on . This coupled with the fact with the

Customer service was not good 3-11 and the overnight in the morning when checking in and out. I stayed at this property numerous times in the past and the cleanliness was not its best. Room was outdated for it to be a 1 bedroom suite.

The front desk staff was nice however, there was random knocking on my door, several times over the course of my stay and it seems security was lacking. I was disturbed out of my sleep several times by this. Only reason I stayed was due to a close family member being sick and this was near her house. Other than that, location was overbooked with children and no parents watching them. I hope if I have to return to this location the security and front desk staff will have better control of the location.

The staff at the front desk was very helpful and friendly. The breakfast was ok. The pool area was freezing so we were unable to swim bc we didn't want to get sick. The room was nice the only minus was someone's dirty thong underneath the mattress I was extremely grossed out by that other than that the stay was ok.

Staff here is amazing. I’ve traveled for work extensively and this hotel sat above all the rest in service alone!

Bien