格里莫斯飯店

在過去的 20 多年裡，我有幸廣泛旅行（國內和國外）。在這段時間裡，我從預算到 5 星級住宿，有好的和壞的經歷，並且開始意識到一般酒店的一兩件事。例如，雖然我可能會形容一處房產破舊、過時且需要翻新，但其他人可能會形容同一處房產具有特色或舊世界的魅力。誰是對的？個人觀點，不值得爭論。 Hotel Pension Grimus 絕對不是任何標準的現代或豪華酒店。在旺季期間，您每晚需要支付 600 至 1000 美元才能入住一間提供滑雪進出便利的基本客房。它充其量是一家三星級酒店。酒店名稱中“養老金”一詞的使用非常明確。我們住在 19 號房間，它面向一堵磚牆。根本看不到高山景色。事實上，當你試圖了解天氣時，你幾乎看不到天空。如果視圖對您很重要，您可能會感到失望。我發現有很多因素會影響我將來是否再次入住酒店，無論是經濟型還是豪華型住宿。這不是工作人員，因為他們來來去去，所以他們不能可靠地衡量您下次入住時的期望。然而，關於工作人員的話題，我想說我們在 Grimus 遇到的那些人都很可愛。但對我來說，它是清潔和功能（意味著電器、燈泡、恆溫器等正常工作）。這兩件事高於一切。如果我別無選擇，只能支付每晚 99 美元入住經濟型酒店，但我有一個乾淨的房間並且一切正常，我發現我得到的基本滿意度與我每晚支付 500 美元入住更高檔的房間時相同，那就是也很乾淨，一切正常。我們在 Grimus 的房間很不干淨，有很多東西不能正常使用。浴室尤其令人作嘔。我們有一間水療套房（是的，可以看到磚牆）。在水療浴缸的角落架子上，有一塊用過的肥皂和兩個 3/4 的空洗髮水和護髮素管。水療浴缸的外圍覆蓋著一層厚厚的灰塵和絨毛。看起來自 2019 年滑雪季以來就沒有清理過。除此之外，到處都可以看到長長的黑髮毛囊——在梳妝台、水槽、水療中心和地磚上。馬桶座圈也不再穩固，片刻後向一側漂移，這樣你的皮膚就會接觸到陶瓷碗。不是一種愉快的感覺。正如另一位評論者正確指出的那樣，小冰箱（位於壁櫃內）已關閉。為了省電？當你擦掉冰箱頂部厚厚的灰塵層，走到它後面的電源插座並打開它後，你意識到它很可能因為它發出的噪音而被關閉了。它看起來像 80 年代的電器，聽起來像 o

If you value a good experience, Grimus will make you think that service doesn't exist. You'll feel like you own them and they make you a favour. The attituded there is so unwelcomed. Particularly the guy at reception was at his best showing the coolness and arrogance. No, they will not show willingness to accommodate requests, we just gave up. They will not greet you with a smile and make you feel like they are trying extra mile even if they can do nothing. They are very good in brushing off and walk the corridors with indifferent faces. One example, they missed room clean up, no apologies (I suspect they moved don't disturb sign (it's a weird sign outside), although we requested cleaning just before we left. They didn't bother to check if there was something wrong with that sign. Anyway, after long day, fist response was that cleanup would be tomorrow (and don't ask for anything else). Removing dirty towels by hotel person who is not in housekeeping? That was particularly difficult. And yes, after begging for clean plastic bags I had to change rubbish bins myself. Do not ask for help with luggage, they will refuse and there is no lift. Response is "no one is available" (and they will not give you a chance to think maybe someone will be available later). On a last day I had a minor injury and we asked about using hotel car to drive luggage to the bus stop. The attitude of reception guy was like how you even dared asking this. There is only one person who stands out, hotel housekeeping manager, lovely lady who does smile and makes you feel that she cares. Location is great, facilities are ok, food is good, building needs a good maintenance (rooms are tired, difficult to adjust hot water, leaking roof at the restaurant). Given a lack of decent accommodation options, this is the second time we decided to stay at Grimus. But this time, it is the attitude of hotel staff and lack of service, which stops us from coming back next year.

Pros: Reasonable stay; close to the snow and great coffee shop below as well as good breakfast! Had a lovely dinner here too! Drying rooms and associated ski hire was great and easy to use! Con: in our room the toilet wasn’t working and the entire hotel was full so had to use communal toilets for 2 nights before getting moved to an upgraded room for our last night. Would’ve expected some financial refund/voucher given our room wasn’t as described nor liveable despite paying. Gifted a $50 bottle of wine instead.