天閣露瑪島度假村(Tangalooma Island Resort)

飯店位置、服務等都不錯。

Location AMAZING! Villa however was fairly run down for the price. Wasn’t overly clean. The games in the room were all broken and missing half the pieces. Carpet was peeling up when you vacuumed. Everything creaked. And the main bed was the most uncomfortable bed I’ve ever slept in. You could feel the springs and the pillows felt about 10 years old.

It was a relaxing beach holiday which is not very typical for Australia. The beach is great with shallow still waters, no waves, with plenty of different small fish in the sea. The room was clean and newly refurbished, although there were some tiny ants there. I also wish the pillows were smaller - I am not a fan of big, soft pillows.. The luggage service was good. The staff was nice and approachable.

We’re a family of 4 from Brisbane who stayed at Tangalooma for 5 nights. The island/beach is beautiful and the activities are really fun but those are about the only positive things we can say. Despite living a stone’s throw away, we wouldn’t go back to Tangalooma nor recommend the resort to our friends/family. 1) Service at the resort is non-existent. Be prepared to stand in queues for up to 30 minutes just to order your meal and then be prepared to wait another 45 minutes to go back and collect your meal. Staff can’t keep up with the volume of diners so dirty dishes from previous patrons are piled up on the tables in all of the restaurants. If you want to sit down, then be prepared to clean up the previous patrons’ gross mess. And then of course you will need to clean up after your own meal as well. There is no housekeeping for the rooms. There is no room service. 2) Restaurants have zero ambience and food is of a terrible quality and ridiculously overpriced. We made the mistake of trying the buffet brekky one morning. It cost $120 for cold scrambled eggs and luke warm bacon. 3) Public facilities, like bathrooms, are filthy and should be cleaned more regularly given the volume of guests who use them. My daughter and I noticed a dirty nappy that sat on the floor of the bathroom stall for 2 days. 4) The pool areas are inadequate given the resort accommodates over 1k guests during busy periods. There are two small pools with only a handful of chairs and umbrellas. To make matters worse, day trippers turn up and hog the loungers. When you are paying nearly $500 a night, this is disappointing. In addition, rather than doing pool maintenance during the very early morning hours to avoid interfering with guests’ use, the staff shut both pools at the same time until mid-morning. 5) Hoardes of day trippers turning up on ferries throughout the day and then hogging pool loungers and restaurant tables for hours at a time make Tangalooma feel like a mob scene. This is a downmarket DIY experience that caters to the masses. If you like resorts with nice accommodation/facilities, meals and service, think twice about staying at Tangalooma.