天鵝湖大飯店

We have visited Mooloolaba many times but this was the first time staying at Aegean Apartments. Communication was fantastic and Jacqui was so approachable. We chose this accommodation for the rooftop spa. This area is quite spacious, the only downside being to access you had to via stairs outside the apartment. Location wise the Aegean is fantastic, plenty of dining options available from budget wise to more expensive options. The apartment itself was on the smaller side but for 2 people was fine. Whilst it can sleep 4, you’d feel on top of each other, bathroom is small & no real place to hang towels. Overall I’d still recommend the Aegean. It’s clean, is in a fantastic location.

The room provided to us upon arrival bore no resemblance to the one advertised. The listing featured images that clearly showed a water view across the sea, which was the key factor in our decision to book. However, the room we were given had no such view—none that remotely resembled what was pictured. This was not only misleading but felt like a bait-and-switch situation, which it was. When we raised this issue with the property management upon check-in, we were told it was an issue not within their control. Secondly, and even more disruptive, was the fact that for three out of the days we stayed, our holiday was severely impacted by loud and persistent roof repair work taking place directly above our room which vibrated right through the property. These works, involving constant drilling and hammering between the hours of 9:00 AM and 3:00 PM, rendered our room uninhabitable during the day. We were not informed of this planned construction at any point prior to or at the time of check-in. Had we been advised of this in advance, we would never have proceeded with the booking and would have requested a refund immediately. Instead, we were only made aware of the situation when the first day of works began—too late to make any alternate arrangements. This is completely unacceptable. Renting out rooms under such conditions without prior notice to guests is deeply unprofessional. Overall, our experience was extremely disappointing and falls far below the standards any guest can reasonably expect.The misleading room listing and the unannounced nerve-jarring construction works disrupted our holiday and wedding anniversary and reflects poorly on the property.

Mini Break 4 nights We loved our stay, great position, managers are fantastic people working under a lot of duress, owners of unit need to aim up and spend to get the unit up to a standard. A refurb for some units, is definitely overdue. Once that is done we will return

Fantastic location to Esplanade. Great location. Wonderful greeting. Well equipped room. Will be back.

Great people Great places and locations

Great location and views of beach and Marina. Exceptional service provided by hosts Jacqui and Paul.