蒙特利爾山普林城堡萬豪飯店

酒店位置非常好，步行即可到老城區和主要景點。房間現代乾淨，拱形落地窗的城市景觀非常驚艷。電梯按鈕設計時尚，科技感滿滿，使用體驗很新穎。前台服務熱情周到，整體體驗舒適便利，入住好選擇。

房間很不錯，早餐也挺好的。位置距離老城不遠。步行可以到達很多地方。距離火車站也非常近。

離火車站非常近對非自駕的人很友好，每天打掃的非常乾淨，早餐美味，每天房間二瓶水。去景點最好還是買個公交三日券。房間不知道為什麼24小時有電梯的回聲，蠻煩人的。

體驗非常差！去到酒店説找不到訂單，然後讓我又付一次錢重新建一個訂單，叫我去找攜程客服取消訂單。結果攜程客服最後説酒店經理最後還是要走原訂單，會給我退錢。我聽到給我退錢我以為就沒事了，結果回來查信用卡賬單發現錢還是照扣。找攜程攜程又要我自己找酒店，給酒店郵箱發郵件兩個星期都沒有消息。打電話去問對方説這個郵箱根本沒有在用。電話裏面説給我退錢，過了一個星期還是沒退。又打電話過去又説我的訂單不是十二月的是十一月的。問他要了個郵箱給他發了攜程的確認函和在酒店另外付款的明細，還是在那裡裝死。 The experience was terrible! When I arrived at the hotel, they said they couldn’t find my reservation and asked me to pay again to create a new one. They told me to contact Ctrip customer service to cancel the original booking. In the end, Ctrip’s customer service said the hotel manager would still process the original reservation and refund me. When I heard they’d refund me, I thought the issue was resolved. However, when I checked my credit card bill, the charges were still there. I contacted Ctrip again, and they told me to reach out to the hotel directly. I emailed the hotel’s provided address, but after two weeks, there was no response. When I called the hotel, they said the email wasn’t in use anymore. Over the phone, they promised to refund me, but a week later, I still hadn’t received it. I called again, and this time they said my reservation was for November, not December. I asked for an email address, sent them Ctrip’s confirmation and proof of the additional payment at the hotel, but they continued to ignore the situation.

位置優越出行比較方便，離火車站出站口不到一百米，房間寬敞舒適，周邊離教堂及一些景點出行都方便，酒店配套設施還可以