美國長住精選套房飯店 - 蒙哥馬利(Extended Stay America Select Suites - Montgomery)

It was filthy. The room was awful; smal, dirty, the bathroom was almost unuseable. We would never, ever use or recommend this excuse of a hotel.

Double charged me for one room, and charged me 2 pet fees for one pet. Took 2 hours of my time to resolve. Condition of property also poor.

Staff rude room was filthy worst hotel experience I have ever had people hanging out at front door smoking/drinking, I drink and smoke but not at the front door. Hotel like Montgomery suck.

Get some new beds. I could feel the springs, couldn't sleep end up leaving 4 in the morning

Room was too small. Not very comfortable. Not what we expected from an Extended stay America Hotel. Lightings was poor.

They didn’t even let me check in

The hotel was horrible. Cockroaches in the lobby, on the elevator in the tub and on the countertops. Our cards stopped working and we had to wait for someone to come down from their room and reset our keys. We had to go to Walmart to buy sheets, blankets and towels and wash cloths because what was in the room was dingy to say the least. It was not a good experience and I will never go there again. I was also embarrassed because I brought my family with me including my 77 year old mother who was not happy. I have booked through you guys many times and this was the worst experience I have ever had.

Hotel smelled like ****. Floor was standing in water near the air conditioner. Furniture was old. AC stopped working during the night. There was a roach in the bathroom. Also the bath tap was rusted up so I had to literally beat on the shower tap to be able to turn on the shower, otherwise I would’ve only been able to use the tub, not shower. Was finally able to pull the knob up enough to allow some water to flower from the shower head. Called the office to report the issue, but apparently no one is available until 0800. Would definitely not recommend this hotel.

Booked stay around 8pm while traveling. Got to hotel and office was closed. No one was there to check us in. Tried calling office and after hours line, but no one answered. Had to drive around and try to find another place to stay as all other area hotels were booked. Requesting refund for a room I never got to stay in.