桑戴爾蒙特哥灣飯店 - 全包式 - 僅供情侶入住

My wife and I just returned from another amazing trip to Sandals MoBay. We stayed December 20th thru the 27th. This was our 4th Christmas in a row and it did not disappoint. The weather was a little rainier than previous years but the stay was still great. Our butlers Stevan & Marvin made sure our every need was met before we even asked. They are an amazing team and we always look forward to seeing them each trip. While there were a few faces missing and several on vacation, it was great to see the many amazing team members that make MoBay our home away from home. The staff did an amazing job decorating the entire resort with holiday lights and decorations and we joined in the fun by decorating our balcony. Some individuals complain about the age of the property however we feel they have done an excellent job over the past 10 years remodeling all of the rooms and restaurants. We can’t say enough about the staff and how they make this a 5-Star Resort. From Rayon and Ramario, our favorite bartenders at the main bar to Dane and his incredible rainbow shots at night at the piano bar. Joel and his team at Soy are truly amazing and the sushi is one of our favorites. Butches remains a great experience however we did miss seeing Horace there but later found he had been moved to Tokyo Joes. Our thanks to Chris and his entire leadership team to include Anna Kay, Chris Grant and Duncan. You and your team are why we consider MoBay part of our family and our home away from home. We can’t wait to see you guys on our next trip.

我和我的妻子來這裡度蜜月。我的妻子有食物過敏，我們被告知不會有問題。我們在每家餐廳都小心地說明了她的過敏情況，有些我們不得不離開，但這沒關係，因為他們告訴我們他們不能保證。 我們的第三天下午她出現了過敏反應。儘管心率很高且喉嚨發癢，但她一切都還好。我打電話給前台的工作人員，並在第二天召開了一次會議，他們向我們道歉並表示他們會報告此案。 那天晚上我們去吃晚飯，她的過敏症再次被忽視。我又檢舉了。接下來的兩天我們都在房間裡度過，因為她感覺很糟。 他們派了一位上級來道歉，並確保我們接下來 4 個晚上的膳食得到了照顧。如果我同意簽署並且不公開任何內容，他們要求會面並提供象徵性的補償。我拒絕簽名並表示我想稍後繼續我們的談話。 我發過電子郵件、打電話、嘗試過網站上的聊天，但跟進次數為零。 我想我現在最好的選擇是讓人們知道過敏限制沒有得到滿足，並希望他們去其他地方尋找。令人失望的是，我們花了那麼多錢在房間裡待了三天，因為我們沒有犯下任何錯誤。