阿爾卡扎爾SPA飯店

Todo estupendo. Nada malo que decir. Los empleados muy amables y las instalaciones en muy buenas condiciones. Muy recomendable.

Estancia muy agradable. Personal muy amable y atento, desayuno insuperable, limpieza en las habitaciones y en las zonas comunes, área de las piscinas y bar muy confortable.

Whilst this hotel has a lot going for it, it has issues for people with mobility issues in that the restaurant is in the basement, and the head waiter insisted you accessed by stairs from reception, with stone stairs and no handrail. Bathrooms are exceptional, but wardrobe had no door and only 10 coat hangers and no drawer space, bit of a problem for long stay guests. Food selection very good

What have you done to this once lovely hotel? We stayed here in March 23 and returned in Dec 23 and had a great time. Saw the hotel wasn’t available for Dec 24 so booked another lovely hotel very well established nearby. Realised you were reopening today so walked across to see if Alejandro the bar manager who looked after us so well before was still there. The receptionist did not even know who we were talking about and tried to give us cards to book a room. No chance! You were not available when we booked so we are staying elsewhere. No sign of changes in the lobby or bar but we were told the rooms had been changed in the six to eight weeks of closure. Called back this evening to try and have a drink with Alejandro and we were asked can we help you as though there was no reason for us to be there!? Felt unwelcome, We asked again about Alejandro and were told he had left (we recognised the man who told us from previous visits). Very difficult to tell what this hotel is trying to achieve right now. We were not welcomed as previous visitors to see what has changed and room rates have increased significantly. Let’s hope the food has too! We were treated to excellent food and service on Christmas Day last year but the rest of the time the food was just ok. Be careful Alcazar….you have not upgraded to the level of the Prime Energise and you don’t have the history, location, quality of food and the staff of the lovely Vasco da Garma we are staying in this time. Nice to not have to share our holiday with sports teams in training too! Good luck for future bookings, you will need it!

Foi uma boa estadia de 7 dias. Bem localizado, boa comida, excelente staff, limpeza média, piscina exterior e redor muito bom. Muitas zonas de descanso dentro e fora. O quarto foi o aspeto mais negativo, pois não tinha varanda apenas umas janelas pequenas e muito altas sem vistas. Voltarei e recomendo mas com quarto com varanda 😉

Quiero hacer saber q este hotel teniendo una reserva familiar de cinco huéspedes con vuelos desde Tenerife avisando tres días antes puesto q la madre de mi marido enferma y fallece un día antes de la salida aviendo avisado nos penalizan con 978 euros vergüenza debería de darle a esta q gedtions este hotel