布蘭登苑飯店及 Spa(Brandon Hall Hotel & Spa Warwickshire)

The main building is old and the hotel smells of stale smoke. The rooms smell like urine or damp that has been covered up. The rooms are unsanitary, lots of cob webs, spiders and flies. The bed linen and the bathroom is full of hairs. The hand towel had holes. The in room tea and coffee tray had dirty cups. The iron had water in it and was burnt, also the iron leaked water as i ironed. Don’t order the chicken pot pie, you will receive a slice of a whole pie, the pastry is hard and the chicken is dry and lacks seasoning. It costs nothing to make smaller individual pies and put in the oven for 15-20 minutes. I will not book this establishment again and they shouldn’t be able to offer a room in that condition.

Very relaxing and comfortable with a free upgrade on arrival. The staff were all welcoming and helpful.

Room 18 was a little bland but the pool more than made up for it, good value for money overall

Carol and I and our two dogs were made very welcome. The room was very clean and comfortable. Meals were amazing and we were able to take our dogs into the bar with us when having meals. Staff were very polite and courteous and came across that they genuinely wanted to make our stay as enjoyable as possible. Lovely grounds and woodland walks next to property. We will definitely be visiting again later this year.

Poor service from some staff marred it. No one served at breakfast so l got sugary cereal and crap sugary processed yoghurt for £15. No one said the room coffee was in a cupboard. Plain burger no chips or anything £19. Terrible strong chemicals in the pool with ghastly communal changing.

This hotel is rated 4 star but I would not rate it as more than a 3 star. The room had mould all behind the radiator, the curtains were really dirty, there is no extractor fan in the bathroom, and the window would not open properly.......there was no obvious fire / smoke alarm in the room either. So if there was a fire we wouldn't have known about it and would not be able to get out of the ground floor window as it wouldn't open. I was very surprised that the hotel did not offer any room service either. We did not get to use the health suite, but it looked nice from outside. The staff were very helpful and happy though.

Room was fine. Service was fine. Good restaurant. Lacks refinement we have experienced in other 4* hotels eg. Coffee machine and generic tea for breakfast with paper napkins and general feeling of economy over quality.

Venue good , facilities good , food excellent , drinks very pricey , charged £2 for a pint of tap water .

Property is in need of a major refurb. Walls had so much filler and holes in them in corridors and bedrooms. Cobwebs hanging from ceiling, black mould in bathroom and very dated along with ceiling paint peeling off. Bar closed at 11 pm even when there was lots of people still in the bar socialising. Definitely not 4 star.