Recently my wife and I stayed at the Parador in Monforte de Lemos. I made a not so complimentary review and the Parador responded. I took issue with their response, so I deleted my original review and am replacing it with this: My orginal review - My wife and I were walking the Camino Invierno and thought it would be nice to take a nice break at the Parador in Monforte de Lemos. We are both seniors. When we arrived around 1 pm, we were very tired and sweaty. We had walked 16 kilometers that day. First issue we had was my reservation was wrong as it showed a reservation for one rather two. After resolving the reservation, we had to wait a few hours before we could get to our room. When we checked in, I asked about getting the clothes we were wearing washed. This consisted of 2 pants, 2 pairs of socks, 3 undershirts, 2 handkerchiefs, 2 pieces of underwear and 1 shirt. I was advised we could put our clothes into a bag and set it outside our room. When we checked out the following day, I was charged 100 euros for the laundry service. I expected the cost to be high but not 100 euros! I was shocked at the price and filed a complaint. The response to my complaint was basically to shrug it off, that the procedure was correct and that nothing could be done. I was not aware of the laundry prices. Had I been I would not have requested the service. In fact in the response, I got I was told it would have been desirable to have consulted with the Parador staff before requesting the service. Well, I did consult with them and never did they indicate the cost would be so high. Moreover, since my stay in the Parador I have had a chance to review things and now wonder then my reservation was messed up why did not the receptionist tell me there was a peregrino rate available? I felt I have been treated rather shabby, it is not they way to treat a customer or a way to build loyalty. I feel I can no longer recommend the Paradors. Parador in Monforte de Lemos reponse - Dear Mr. Cullen, We regret that you felt so bad in our Parador because of the price of the laundry and that this was the reason for having a bad experience in our Parador. As you were informed by customer service, the prices of the laundry are the same in all Paradores, the Parador de Monforte is no exception. Upon arrival, all guests are informed of everything related to the services offered by the Parador, such as opening hours of the different departments, rates of extra services, etc. You can consult it in the online concierge service. The price you have been charged for washing the clothes requested is correct and this is what the company policy indicates. This is a four-star Parador, therefore, prices are in accordance with that category. On the other hand, we are sorry that in your reservation appeared one person instead of two. My partner may have not understood you well, but we sent you an email with all the details of your reservation so that you could check everything was ok, however, t
滿意
51 評價