蒙克頓凱悅嘉軒飯店

The location and hotel were great. What was very disappointing was I booked a room with 2 Queen beds. When we checked in yesterday afternoon they said they upgraded my room to king size bed because of how busy they were. I said that was nice, but I was with my 81 year old father and needed 2 beds like I booked. They said oh sorry, but there's a couch in your room. I had 30 minutes to get ready for a family funeral, so I didn't have time to insist something be done. Needless to say I wasn't going to make my father sleep on the couch, so I did. Advised the front desk about this this morning and they said oh sorry.

Great place to stay

Cet hôtel est très bien situé, très propre et la chambre est grande.Nous étions 5 dans la chambre et avec le sofa lit, tous ont pu dormir confortablement. Il n'y a pas de micro-ondes dans les chambres, ce qui aurait été apprécié. Par contre, il y a un micro-ondes sur chaque étage et il nous a é té possible de manger sur les tables dans le niveau du rez-de-chaussée. Le stationnement est payant et vous pouvez sortir et rentrer toute la journée et c'est bien ainsi pour le prix. Le personnel est serviable et nous y retournerons facilement puisque tous ont apprécié le séjour là-bas.

The location is excellent and within walking distance of downtown, which made it very convenient. However, my experience with the front desk staff was disappointing. They were not friendly or approachable, and the level of customer service did not meet the standard of hospitality I expected. Improving the professionalism and warmth of the front desk team would greatly enhance the overall guest experience.

Room very spacious and clean, buffet breakfast was good, parking was extra, location close to amenities and restaurants. Hotel had a nice outside sitting area with fire pit where we sat and enjoyed a glass of wine.

The property is well maintained with professional staff. The breakfast was healthy and delicious. The rooms are spacious and clean. We loved every part of our stay. Thank you!

Room was spotless, the bed was comfortable and the staff at the front desk were very friendly and accommodating.