尼亞利海灘水療飯店(Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa)

Everything was good just the food in restaurant who is not good

Very nice location

Beware! Sewer leak in bedroom and terrible customer service! The food will make you sick, the customer service will make you sicker. We got a room for the holidays and had a nasty sewer leak that almost destroyed our property. My girlfriend was in the shower and human poop and water came out of the shower drain and flooded our whole room. Did they offer us another room? Nope! Did they offer us a refund? Nope! All they did was mop the floor and make us remain in our sewer infested room for the duration of the trip. Any other respectable hotel would've at least offered another room and a refund. On top of that, customer service is very dubious, apathetic, slow, and inconsiderate. Think hard anf think twice before booking a trip here. I never make internet reviews, I'm not that type of person, even if something bothers me, but this place needs to be called out.

We were so disappointed with the cost for what you got. The hotel is old and run down. Our room had furniture that was rotting and although we paid for the deluxe room with a sea view we got a small average room and we couldn't see the sea. The only thing that was fine about the room was the airconditioner worked well.

Flotte omgivelser og hyggelige ansatte. Hotellet er gammalt innvendig, men uteområdet er fantastisk.

DO NOT BOOK THIS PLACE. HAZARD TO HEATH AND FAKE PICTURES USED ON ADVERT. The place is old, filthy, infested and there service is rubbish. Toilet full of limescale, there is excriment on switches in the room and explained stains everywhere ******* should be ashamed of themself that they are selling this dive to there customers to stay in. The place is not a 1 star hotel let alone a 3.5* I want a full refund and will be doing a chargeback if a full refund is not provided. Will also be writing to the ombudsman if my complaint is not dealt with within 15 days.

The staff is not helpful. Their service sucks. Checking in was unpleasant. You wait for hours to get a room even when it's past their check-in time. The bathrooms are old and rusty..

Very spacious rooms, only complaint is mosquito nets need to be washed and changed, there were blood stains and holes on it.