Passalacqua

I just returned from a trip to Italy with my in-laws. I had no roll in planning and was really just going where I was told, so I was oblivious to the hype around the hotel going into it. The other necessary context is that we were also traveling with a 14-month old baby. This meant that for many of the outings I stayed back for nap time with my daughter while my wife went with her family, then when she woke up, we would hang out at the hotel. The hotel itself is stunning. The grounds are gorgeous. However, other hotels are beautiful, and other grounds are beautiful, other locations are beautiful, etc. etc. What sets this hotel apart from anything else I have ever experienced was the staff. They were simultaneously very formal while also being so familiar that I had to remind myself that it is inappropriate to hug them after an interaction. I could say many things about them but I will share a few small anecdotes that perfectly incapsulate the experience. 1. For my daughter's afternoon nap, I would let her sleep on my chest somewhere outside on the grounds. Every time I did some staff member would see me, walk over and whisper to ask if the bambini would like a blanket. 2. After having lunch in the bar several times, the staff all knew her name and my daughter was getting more comfortable with them. While I was having lunch they would call her to walk to them then as she would walk to them they would act like they were going to tickle her and she would run back to me cackling. 3. When the weather took a turn for the worse, the spa manager noticed me walking with my daughter and came over to say, "sir, normally the spa is not for babies, but with this weather, your daughter will need something to do for fun. If you would like to use our indoor pool, just call the spa and I will tell you when it is empty so she can enjoy a swim." 4. At most hotels the housekeeping staff barely makes eye contact with you. here that is not the case. One evening, my daughter was wearing toddle "walking socks" that are sorta like hospital socks for babies, but she wanted to go outside and so her socks were getting wet. One of the housekeeping staff that looked like she was ending her day walked by us, and then without saying anything caught back up to us. She had retrieved a set of baby-sized hotel slippers and stopped to help me put them on my baby girl! I was so touched. When I relayed the story to the hotel manager he said, "as a father, I have goosebumps, and as a hotelier as well. I will relay this to the housekeeping team and they will appreciate it." 5. Lastly, on our last night at the hotel we sat down for a fancy candlelit dinner in the main dining room. A four year old (my niece) was having trouble sitting through dinner, so her mother told her that since she had already eaten enough she would set her up with her tablet to watch a movie in the next room while we finished dinner. When her father went to check on her, he found the hotel manager en

我寫了兩封電子郵件，一封是為了獲取有關該設施服務的信息，另一封是為了能夠在餐廳預訂......四天后的第一個回復告訴我這些服務僅向酒店客人提供，第二個回覆從不到達的。世界上第一家酒店可能也被提名了……甚至是世界上第二家酒店……但即使是旅館也有至少響應請求的好習慣……可憐的我們！ ！

餐廳的客人（不是我無法評論的酒店的客人）。專業的歡迎。公園的風格保持得很好，沒有受到過度影響，穿過公園到達外面擺桌子的陽台是一種樂趣。現場鋼琴演奏輕輕地活躍了氣氛，儘管客人們很適應環境，但氣氛卻很稀薄。從半山腰可以看到美麗的湖景。 晚餐很好，準備得非常充分。份量恰到好處，菜單精緻，但也有當地特色菜。價格有點高，但你最重要的是為位置和服務付出代價。在我看來，酒單對外國人來說有點太多了（大牌和高價，但我沒有看到任何“寶石”）。

這家酒店是我們去過的最好的酒店之一。對細節的熱愛是巨大的，這就是一切的意義。 就功能而言，仍有改進的空間。顯然，除了服務品質之外，外觀和設計對業主家庭來說也是最重要的。住在那家旅館是一種非常昂貴的享受，但客人們願意花很多錢卻得到了充分的回報。酒店的慷慨是奢侈的，員工以多種方式照顧客人。如果要列出我們所有不同的經歷就太過分了，但一切（除了極少數例外）都非常出色。幹得好！

令人驚嘆的財產，美味的食物。服務很一般，房間裡有蜘蛛（x5），西裝在夜床服務期間被毀了（酒店在我的堅持下修復了） - 對於上述任何情況或將我們鎖在門外也絕對沒有任何責任或道歉搭乘飯店組織的遊船後，在飯店停留30 分鐘。這不是您在支付 1300 歐元一晚後所期望的。

我試圖決定住在這裡還是住在特雷梅佐大酒店，最後根據我的旅行社的推薦預訂了這家酒店，旅行社告訴我這家酒店有多麼特別，以及它如何成為意大利最好的酒店之一，但在閱讀了評論後（並看到一些非常糟糕的）我很擔心。這個地方很貴（一個房間一晚 2000 美元！），我想確保我們的錢花得值……好吧，我不應該擔心，因為這絕對是太棒了！場地令人驚嘆，房間（我們住在“馬厩”）令人驚嘆，對細節的關注與我以前見過的任何東西都不一樣（甚至衣架都是用木頭手工製作的，上面有皮革帕薩拉誇標誌！女士們 - 他們為您的頭髮提供的不是一個，不是兩個，而是三個不同的戴森 - 所以您不需要帶上您的（就像我一樣！）。有一天晚上我們在餐廳吃了晚餐，這是我們旅途中吃過的最好的一餐——品質與米其林星級餐廳相似！作為帕薩拉誇的客人，您可以使用 Grand Tremezzo 的場地，我們就是這麼做的。這是非常不同的酒店- Grand Tremezzo 令人驚嘆，運行起來就像一台運轉良好的機器（在Passalacqua，有一些問題仍然需要解決），但Grand Tremezzo 很大，感覺像一個大型度假村，而passalacqua 很小而且非常寧靜 -總共只有 24 間客房，因此即使房間已售完，也不會擁擠。因此，如果您正在尋找科莫湖住宿地點，那就不用再猶豫了！