格雷特弗斯特飯店(Great Fosters)

Great Forsters is a spectacular property. Fabulous gardens and grounds. The room was 5 star, and the Michelin starred restaurant and spa (and spa staff) was exquisite. All that said, the hotel, staff-wize, was chaotic at best and inept at worst. Any time during our stay that we had a question the staff either had no answer or the wrong answer. Mysteriously disappearing dinner reservations. The simple question "can we get lunch?" led us to be directed to two eating spots, the front desk, and an actual argument between staffers about which space was responsible for serving us a sandwich. With two exceptions: the bell captain from Portugal and a gentleman at the front desk (who were professional and very accommodating), it was as if the property, that morning, had hired a bunch of people at a job fair, and bussed them all in to work that same day. The disconnect between the fine building, room and grounds, and the level of staff is jarring.

No bell hope on duty to get our bags from car during the rain. No receptionist at front desk up arrival. Had to wait nearly 10 minutes. The rooms had a very small A/C that was not able to keep the room cool. Very loud wedding music played past midnight and heard in the room. The bar was very busy with no more tables.

Old hotel No phone at room Old furniture No left No bus to airport Light very low I was stay just for 2 hours and get out without any refund.

The most remarkable property. Second time visiting the hotel, the bed is like a dream , the property is magical, and the staff is ultimately efficient and kind. I love to stay here before flying out of Heathrow … highly recommend this property to anyone wanting to unwind and just breathe.

This is a beautiful old estate. The grounds are beautiful - even in January. It must be absolutely lovely in the warmer summer months. My only complaint was the noise. Because the building is so old, the windows do not seal properly and any noise from the reception area such as loud talkers or cars pulling onto the stone driveway was clearly audible in our room.

Stunningly beautiful property with great charm. Fantastic staff, great service and food.

It was a beautiful well maintained property! The grounds were lovely! The pillows in the rooms were so uncomfortable and bulky but the beds were comfy. The service was half exceptional and half poor. Some of the staff were attentive and thoughtful and some were dismissive and non attentive.

My husband and Irecently had the pleasure of staying one night at Great Fosters hotel. Nestled near the heart of Windsor, this historical gem of a hotel left an indelible mark on us with its impeccable service and charming ambiance. From the moment we stepped through the small “door-in-a-door” we were immediately captivated by the enchanting and historical interior that exuded classical English charm. It was clear that great effort was taken to restore/preserve its history yet it still achieved the expectations for modern comforts. We were quite hungry the day we arrived and requested tea and we were escorted to a charming and secluded tearoom to our delight. The tea service was excellent and was a wonderful start to our stay. Afterwards, we took a stroll in the gorgeous gardens of the hotel and then retired to our room to rest before dinner. Our room was a blend of traditional and contemporary décor with a mix of antique furniture and modern amenities that provided us with a comfortable and relaxing space. It also had a scenic view of the amazing garden and grounds, which we truly enjoyed. To top off our stay, we ate at The Tudor Pass that is located in the hotel, which was absolutely outstanding. Great Fosters was truly a tranquil retreat where we were able to unwind and appreciate the beauty of an English estate and we wish we could have stayed longer. We highly recommend Great Fosters for anyone seeking an unforgettable, beautiful and historical hotel with excellent se