Positive: While we were waiting for our room to be ready, we were served with complementary fresh juice, and later on with Moroccan tea. The location is great because it is right next to a mall, so you have a lot of options to eat, shop and also an option for currency exchange. Taxis were readily available from the front of the hotel. It is also close to the train station, Casa Voyageurs. After we complained about the breakfast on our second day, the next day breakfast was good and back to normal. We could leave the luggage at the hotel on our checkout day. Staff was friendly and cooperative throughout our stay. Special shout out goes to Ummaimah, Mariam, Fahad and Reeta. They also offered us complementary tea after we checked out and while we waited in the lobby. Negative: We had to wait 10-12 minutes before our room was ready, and this was already within the check-in timings (we arrived around 15:40). I would expect the room to be ready when I arrive. The breakfast experience at the second day was bad because we had to wait 20-25 minutes before we could eat anything as everything was finished (we arrived for breakfast at 09:45). Kitchen staff was either very less or too slow to meet the requirements of the guests, which were not many when we arrived. Whenever we made a request, it was entertained, but we had to chase them for it. Toiletries were below average.
不錯
43 評價