Avoid booking this motel if you value a reliable booking. They will "walk' you and ignore your confirmed *******/ 3rd party booking, ifanother customer phones or walks in. Despite seeing our ******* reservation, they over sold their rooms and refused to honor our booking. They offered no apology and turned us away suggesting that we hunt for a room in crowded Moab on a Saturday night! Rude front desk guy tried to blame *******, and went as far as to say that while he felt sorry for us (being potentially homeless for the night), that he personally was NOT SORRY! Wow! His rudeness extended to customers that he brushed off on the phone while we where standing there. Clearly, he's a guy who's not cut out for the service industry. It's also important to note that we arrived at 330pm when checkin begins at 3. Bottomline, your reservation is not secure. You can't count on ethical behavior from this motel. Book elsewhere for peace of mind. They will leave you high and dry without any help or accountability if it means a few more bucks from a direct booking. They should really be removed from ******* and all of their affiliates. They are breaking their contract with the platform and are damaging *******'s reputation. Hopefully, others can avoid our terrible experience with this motel and make a better, more secure choice.
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