Overall, the hotel makes a very nice and clean impression.
However, there are clear weaknesses in the commercial processing. I booked and paid for the room via your platform.
After completing the booking, I received an email asking me to check in online. As part of the check-in process, I provided my credit card details.
Immediately after the online check-in, my credit card was charged with an amount of approx. 180.00 €.
This procedure initially seemed unusual to me, as the room had already been paid for and the hotel already knew my card details.
After checking in at the hotel, a further booking of €162.27 was charged to my card.
I informed the hotel reception about this and they assured me that these two reserved amounts would be released after check-out.
The first reserved amount was released a few days after check-out, but the second was not.
On August 26, 2024, my card was debited with €80.93 and on the same day €80.43 was credited again.
The result is that my card is still charged today, eleven days after check out, with a reservation of approximately $180.00.
I am surprised about such a behavior and have asked the hotel to explain the reasons for the charges on my card.
I have already complained to Wyndham and asked the hotel to ensure that the amount -still reserved on my card- is now quickly released.
翻譯
匿名用戶
特大床房
入住於 2023 年 11 月
夫妻/情侶出遊
63 則評論
4.5/5
滿意
發布於 2023 年 11 月 8 日
아치스 국립공원 방문시 숙박하기 좋은 장소. 객실 및 호텔 전반적인 시설 좋고, 직원 친절함. 샤워기 수압이 낮고 조식 메뉴가 다소 적은 것은 단점.
翻譯
訪客用戶
兩張大床房
入住於 2023 年 9 月
獨自出遊
42 則評論
5.0/5
超棒
發布於 2023 年 9 月 14 日
Great hotel just at the far side of town. Easy to park. Clean spacious rooms. Comfy bed. Nice bathroom. Would stay again.
翻譯
訪客用戶
行動無障礙兩張大床房
入住於 2023 年 12 月
商務出差
30 則評論
5.0/5
超棒
發布於 2023 年 12 月 23 日
Best hotel I’ve stayed in this year. Very clean. Very professional staff. Better than average breakfast all for a pretty low price. A+
翻譯
Bella
行動無障礙特大床房帶浴缸/淋浴組合
入住於 2024 年 2 月
夫妻/情侶出遊
1 則評論
5.0/5
超棒
發布於 2024 年 2 月 27 日
Quick and friendly service. Had everything we needed for a short overnight road trip pit stop.
翻譯
Fan
兩張大床房
入住於 2023 年 4 月
家庭出遊
13 則評論
4.2/5
很好
發布於 2023 年 4 月 15 日
The breakfast was ok. The service is good. The location is a little bit far from the National parks, but no very.
翻譯
최중열
兩張大床房
入住於 2022 年 5 月
家庭出遊
29 則評論
4.7/5
極佳
發布於 2022 年 5 月 29 日
아치스, 캐년랜즈 두개 국립공원 한가운데 위치한 관광도시 모압에서 합리적인 가격에 숙박할 수 있었습니다. 편리하고 괜찮은 숙소이지만, 환기가 조금 잘 안되었던 점이 아쉬웠습니다.