希爾頓花園飯店-米蘇拉(Hilton Garden Inn Missoula)

發現飯店對我的信用卡隨機收費。當我打電話時，他們說這是停車費。預約時寫著免費停車。入住時也從未提及這一點。

Kudos to your desk clerk Kayla!! We checked in Monday and she was courteous, Friendly, cheerful, and very helpful.

正如廣告所言，我們預計酒吧和餐廳會開業！如果我們知道我們還得開車去吃晚飯，我們在房間上的花費就會少得多。廁所很低，對80歲的膝蓋來說很辛苦，百葉窗也不能升降。不會再入住。

房間裡沒有掛畫，白色的牆壁與天花板相配，還有一面強調牆。其中一個床墊套被撕破了，家具很糟糕。不是我對希爾頓的期望！恥辱

It started waiting on room to be ready. Checked in went to room but around 11pm the people next to us got back and we're so loud it sounded like they were in our room. I called the front desk and told them they called but nothing changed. Went to front desk asked for a new room so we could sleep. Staff was reluctant and didn't seem to want to help but let us have a queen bed room. We had to leave our king jacuzzi room for a less comfortable room because our crazy drunk neighbors. The new room we got had a coffee machine that was moldy and nasty and the beds were hard. It was not the stay we were hoping and we will not be returning. Staff was not that helpful during all this.

convient

The bedding was stained, the floor was dirty, and had barely been vacuumed, the shower curtain was stained, and we were charged a ridiculous amount of money for a three night stay. Last stay at any Hilton.

I appreciated the free hot tea and coffee down stairs. The Desk gal was friendly and helpful. The cleaning crewmen were friendly. The room would get warm enough, wifi was good.

Check in time was at 3:00 PM. We arrived at 3:30, and the room was not ready. We had to leave and come back later to get our room. The front desk staff did not seem to care about this issue. I would like a discount on my room because of this difficulty.