斯里沙拉維海灘水療別墅

HOTEL IS A SCAM! IT IS A GUESTHOUSE NOT 5* HOTEL. IT HAS NO STAR RATING! HOMEYMOON RUINED!!!! We booked online from the UK for our honeymoon as all booking websites stated this was a 5* hotel. We picked it due to this and it was the most expensive hotel in the area (even more than the Marriott Weligama/ we had just arrived from Anatara resort) and our longest stay. On arrival we were so underwhelmed. The property grounds were not tidy with leaves everywhere, the bathroom was run down with no amenities like a vanity or dental kit, the towels were not hotel and poor quality. The bar staff hassled us to buy drinks as we walked around. No 5* service. Breakfast was poor. We raised our concerns with the manager in the first instance and enquired about checking out early as we were on our honeymoon and had paid a lot for 5* and this was clearly not the case. The manager agreed to upgrade the room but we decided to sleep on it and decide in the morning. I then woke up with dead mosquitos on my pillow (first time in all of our Sri lanka 3 week stay) despite the mosquito net. Breakfast was poor quality with no fresh fruit and options of cappuccino at an extra charge! This is not 5*.. They had no complimentary activities like yoga, you also cannot surf on the beach! We immediately expressed checking out early due to disappointment and getting a refund for the remaining nights. The manager Kenny then stated we booked through a third party so we needed to contact them to check but had we booked directly with the hotel he would have refunded us. So we proceeded to do this. The third party agreed for a refund based on this ( we have it in writing) and said that they had made contact with the hotel and that they had agreed for a refund for us. We then proceeded to book an alternative hotel (as we had confirmation we booked the Marriot). We proceeded to get our bags and tell Kenny this, however he disputed the refund saying he had not stated this to us or third party and that he will not refund us. He called the higher manager who suggested our experience was due to booking an inferior room and 5* is subjective so we would not be refunded. It was sad and upsetting and has ruined our honeymoon. Upon checking into the Marriot, they advised us the property had no star rating we then emailed the official Sri Lankan tourism board who said the same (photos attached). Please note my other reviews I rarely leave bad reviews!

我們回到了我們一直以來最喜歡的景點美蕊沙和韋利格默，並參觀了令人驚嘆的Sri Sharavi 海灘別墅並享用午餐，開始了我們的假期，距離美蕊沙僅有短短10 分鐘車程。 從我們到達的那一刻起，我們就受到了別墅經理肯尼的熱烈歡迎，他的熱情好客為我們接下來的體驗奠定了基調。飯店佈置非常漂亮，擁有四棟時尚的建築，每棟建築均設有三間典雅的客房和套房，外加兩間額外的客房以及一個寧靜的水療中心。 其中一個突出的特色是43米長的無邊海水泳池，我相信它是該地區最大的泳池，絕對引人注目！我們忍不住在泳池邊花點時間，欣賞美景，享受寧靜的氛圍。 食物同樣令人難忘，每道菜都堪稱完美。團隊的服務非常出色、友好、周到，並且總是面帶微笑。 對於那些尋求在米瑞莎 (Mirissa) 享受奢華、放鬆和卓越服務的人，我強烈推薦 Sri Sharavi 海灘別墅。無論您是來此用餐還是計劃小住，這裡都會給您留下深刻的印象。

抵達後，我們感到有點困惑，因為位置很小，只有 12 個房間，沒有自助早餐，只有點菜早餐，但經理和 wh9le 團隊改變了我們的看法。房間很大，很乾淨，游泳池很大（沒有描述中的鹹水），位於海邊，但沒有機會在海裡游泳，因為海浪很大，水位很高。適合想要安靜的人的地方。

入住這家時尚的酒店是一次美妙的體驗。一切都已安排妥當，連最後一個細節都已安排妥當。它非常乾淨，有漂亮的大房間，一進入酒店就有一個美麗的花園。一個美麗的鹹水游泳池。 從飯店出發，您可以前往海灘，透過高高的海浪體驗大自然的力量。晚上我們吃了一頓私人晚餐，俯瞰海灘。 我們要特別感謝Madu。你是個多麼美麗的人啊。你透過燦爛的笑容散發出許多正面的情緒。也要感謝其他員工的友善和優質的服務。我們感覺自己是國王和王后......

Stanze da sogno Si affacciano fronte mare dove l oceano con il suo soave suono ti culla in un oasi di pura pace Personale attento e cortese Pulizia maniacale e tutti i servizi che si possono richiedere a disposizione Appena davanti la spiaggia abbiamo avvistato tartarughe Segnò di una quiete non comune Davvero un posto incantevole

The service was fantastic. Staff were very kind and helpful always taking care of our needs. Our room was beautiful, spacious and just steps to the lovely pool and beach. The spa was great too, very relaxing. I would highly recommend this place to anyone who would like to experience total relaxation and beauty. All the little added touches such as having our bed turned down each night were really special!