美里萬豪度假飯店

I booked pool view room. And they said this was it. I’m a tired mom looking forward to relaxing gate away with my son. And, i also requested for nearby room, but ended no lift, walking and another staircase. My other times was walking distance too, with an elderly with me they give 1st floor as well. Haiya

Loved everything about our stay! It might be quite a distance from the city if you don’t drive a car, but if you do, it’s only less than a 10-min drive. Service was definitely top-notch; from the main entrance to the front desk, including the staff at the Zest restaurant. Breakfast spread was very good and tasty especially the fresh fruit juices! Definitely recommended and will stay here again 😊

Breakfast was amazing. Room was clean. View was meh only, even i get balcony, but blocked by trees and not really seeing the beach. Service was good, friendly staff. Just that old design resort.

As a globally recognized 5 stars hotel brand, the hygiene standards of the hotel should meet requirements. However, on the night we checked in, we found used tissues on the bed and even hair left on the bed sheets, indicating that the housekeeping service had not changed the bed linens and pillowcases after the previous guest checked out. The next day, we called the front desk several times to request fresh bed linens and pillowcases, but it took an excessively long time for them to make it. Additionally, bathroom towels were not replaced regularly, and we had to repeatedly remind the staffs to do so. The hotel premises are quite large, and as a five-star hotel, it is common practice to provide shuttle carts for guests' convenience to deliver them to their rooms. However, this hotel lacked such a service. Every time we returned from outside, we had to walk a considerable distance to reach our room. We hope the hotel will take the aforementioned issues seriously, improve their services, and address these problems.