埃菲桑德斯丁傲途格精選飯店

Top of the line.

We had a great week at the Effie. The hotel itself was very clean and tidy. We had dinner in the restaurant one evening and the food was so good! The staff from reception to bar were all really friendly and helpful, and were responsive to any issues we had. The only issues we had were that the drain in our shower smelled during use for the first few days, until it was resolved. The toilet paper in our room was not replenished when our room was serviced several times, but again this was resolved after requesting it at reception. One of the mornings we ordered breakfast to our room and although it was very good it was unfortunately not hot, I believe it was a busy morning. Another thing to be aware of is that during the week the bars and restaurants both in the hotel and the Baytowne Wharf area are not open very late.

Incredibly disappointed and dissatisfied with the service when we checked in, we didn’t receive the room that was advertised even when I called ahead to make sure we would have a couch as shown in pictures. When we got to the room and noticed no couch I called down to the front desk and let them know the pictures showed a couch in the ******* app as well as the Bonvoy app and the description of the room noted a couch. The manager I spoke with told me maybe I should check with ******* to update their photos which really irritated me further. He didn’t offer any kind of compensation other than a $50 resort fee credit. I will be speaking with another manager about this frustrating experience, but at this time I’d never want to stay here now knowing how awful of an experience it was paying for a room that we didn’t even get.

Not mad, but won’t be returning. Check in and rooms were nice. Restaurant and coffee spot were both eh. Food was cold twice. Bartender was doubling as host and server, so he forgot about our drinks. Overall okay, just expected much better from a nice hotel.

It was ok! Nice hotel overall but wouldn’t really say it was worth the price. Spa on the other hand was lovely! Will definitely be returning for the spa.

Una maravilla !!