Verified traveler
2023 年 8 月 4 日
The lobby and common areas are beautiful. Our check-in experience was great. Our experience at the bar was very good and the bartenders were very attentive.
Everything else was horrendous.
Our guest room floor smelled of cigarette smoke. The wallpaper in our guestroom was starting to peel off the wall at nearly every seam. The wallpaper was literally peeling off the wall on the bathroom. The ceiling was peeling off in the bathroom.
The shower is poorly designed. The shower door handle lines up with the faucet, which makes the shower at least 4-5” narrower where you stand to be under the running water.
Housekeeping did not check the soap dispensers in the shower and the body wash was empty.
Housekeeping does not remove the drain cover to clean the actual shower drain. This caused our shower to back up and the drain cover to pop off and float on the shower. This revealed the very grossly clogged shower drain. It took over 45 minutes to have maintenance fix the drain and housekeeping clean the shower. maintenance did respond on a timely manner, but it took numerous calls, asking several housekeepers in the hallway, etc. to have someone come clean the shower so that we could use it. When a housekeeper did come to clean the shower, she d didn’t know how to turn the shower on. This delayed me from being able to get ready and ruined my morning plans.
We dined in the restaurant one night during our stay. The server was great initially, but was difficult to find and flag down on
翻譯