米爾頓凱因斯劇院區普瑞米爾飯店

床搖搖晃晃，需要更換或修理。

Personale scortese, a colazione non c'era nulla di dolce perché il fornitore non ha portato nulla ma mi hanno fatto pagare lo stesso la colazione, la camera non viene pulita se non chiesto espressamente ogni giorno. Pessimo, non ci tornerò.

We came to reception to check in at 3.15pm, the room wasn’t ready. There was two people on reception, Emily and Colin who looked like they were panicking as there was a long line of guests waiting to check in and neither of them had any idea which rooms had been cleaned. 3pm should have been out check in time when the room should have been ready. After a 20 minute wait, they gave me the card, didn’t even bother to tell me what room number it was, what floor, where the lift/ stairs was, just not good customer service at all. Then after waiting all that time, I got up to the room to find it hadn’t been cleaned from the last person! I took photos of this if evidence is requested as I was so disgusted that after all that, I’d been sent to a room that hadn’t been touched by cleaners, dirty towels and bedding everywhere, a bin and worktop full of rubbish, just disgusting. I went all the way back down to reception to tell them, to which I wasn’t even given an apology for, I was just told I needed to wait until they looked to check what room I could have. I waited almost another 20 minutes for this. Thankfully this next room was clean, although it looked very basic, not even a couch in the room and walls were patchy with dark black marks. I left the hotel for the evening for a party an hour later than what I needed to leave due to the messing around with the room. I came back at 10.30pm to the vibration of music coming from the bar/ club next door. I thought it might calm down after I while but it went on all through the night and I barely slept. When checking out, there was no one on reception so I had to just drop the key in the box but I wanted to make a complaint. I have stayed at many premier inns over the years including city centres next to bars etc and never experienced being disturbed by music like that. And never had such bad customer service!

Great friendly staff, and overall pleasant room! Comfortable bed, but unfortunately didn’t get a good nights sleep due to room overlooking local nightclub. Would recommend requesting a room overlooking the front of the building as it may have been a better nights sleep!

飯店位置很好，停車位有點有限，但工作人員很友好，房間也很好。浴室的頂部可以做得更好一些（浴室和廁所看起來還不錯）。早餐不是普瑞米爾酒店通常的標準，因為他們很難找到新鮮的熱食和歐陸式早餐。但總的來說，我對住宿感到滿意，並且會再次入住。

感謝優秀的員工，尤其是蒂夫和另一位年輕女士，她們在晚餐時間特別細心。他們樂於助人、有禮貌、專業，當我獨自用餐時，他們讓我高興起來。有時候正是這些小事情讓一家酒店值得入住，謝謝。