諾福克湖度假村

Disappointing Our room was right outside the entrance gate to the pool. Constantly people were running up and down the hallway till 11pm. The hotel has no elevator and their continental breakfast was nothing to brag about. The evening attendant was very friendly and very helpful. Great View but that was it.

They had no vending machines so snacks were unavailable. The pillows were lumpy. I noticed the first day we had towels from Walmart( mainstays). The next day I went to get towels and they were larger. The bed was uncomfortable-one side leaned so you felt you were going to fall off. We will not stay there again. They recomended a 24 hour gas station in Mountain Home.

Staff was very friendly & made us feel like we were home! Definitely gave us all the answers to our questions about the area, where to eat, What things to do. We will definitely go back!

It has been a true blessing finding this place. The friendliest of people and it’s right across from the lake, indoor pool, hot tub and the best price. I’m a volunteer chaplain for the North Central unit and my wife, kids and I need to come to the area a couple times a month. Finding an affordable place to stay that has great facilities and an indoor pool is a God send.

The ONLY signs around inside hotel stated”staff on property and # to call.” Nobody answered. Heard phone ringing in locked lobby while waiting over 45 minutes in the dark before giving up. Fell tripping on crumpled parking lot. My friend tripped on narrow steps leading outside to parking lot due to (no lights on at night inside public use area or outside building) No info in room or public areas to find anything including ICE, FIRE EXTINGUISHERS, etc.. No phone in room for emergency, lobby supposed to be open 24 hrs WITH staffing. Zero staff because 1 left and next shift never showed. Would have had to use cellphones to call 911 if anything happened in room. Expressed concerns to management. She agreed wasn’t good. That’s it. She left before her replacement showed to work. Only snacks or drink vending INSIDE locked lobby. Had diabetic episode. Had to find a store to get juice. Nothing close was open at 11:00 pm. With no information in room, didn’t know where to look. Web page didn’t give enough local info to even find a store. No elevators. And stairs didn’t access entire floors. It was a maze in the dark to finally find THE ONLY ICE MACHINE. My friend and I stayed there for a night to relax away from kids. It was extremely stressful. The manager was very nice. But after she left without insuring staff was on site. Things got scary. Room was ok. Not really comfortable or warming. Was more like a hospital room for 2. TV static on every station. WiFi spotty. Not again!

Very nice hotel, convenient to Lake Norfolk. Staff was very friendly and very accommodating. Nice indoor pool !