諾福克湖度假村

Ungemütlich. Wir hatten ein Zimmer ohne Stühle und ohne Ablagemöglichkeiten. Betten unbequem und durch den Hwy aehr laut. Würden nicht me hier übernachten.

The ONLY signs around inside hotel stated”staff on property and # to call.” Nobody answered. Heard phone ringing in locked lobby while waiting over 45 minutes in the dark before giving up. Fell tripping on crumpled parking lot. My friend tripped on narrow steps leading outside to parking lot due to (no lights on at night inside public use area or outside building) No info in room or public areas to find anything including ICE, FIRE EXTINGUISHERS, etc.. No phone in room for emergency, lobby supposed to be open 24 hrs WITH staffing. Zero staff because 1 left and next shift never showed. Would have had to use cellphones to call 911 if anything happened in room. Expressed concerns to management. She agreed wasn’t good. That’s it. She left before her replacement showed to work. Only snacks or drink vending INSIDE locked lobby. Had diabetic episode. Had to find a store to get juice. Nothing close was open at 11:00 pm. With no information in room, didn’t know where to look. Web page didn’t give enough local info to even find a store. No elevators. And stairs didn’t access entire floors. It was a maze in the dark to finally find THE ONLY ICE MACHINE. My friend and I stayed there for a night to relax away from kids. It was extremely stressful. The manager was very nice. But after she left without insuring staff was on site. Things got scary. Room was ok. Not really comfortable or warming. Was more like a hospital room for 2. TV static on every station. WiFi spotty. Not again!

The hotel only had a few guest, however, they decided to put us next door to each other and you could hear neighbors yelling late into the night and water constantly running. Also, the floors turned our socks black. The grounds needed trash picked up. The water was turned off to the hotel for over 5 hours. When we arrived there were no lights on for parking lot, in foyer/hall to room or the outside entrance to rooms…we had to use our phone flashlights to navigate. We waited over 20 minutes for someone to come and check us out upon leaving….after 10 minutes of waiting we called the hotel from lobby, after another 10 minutes we called the hotel again, then about 5 minutes after that the person we contacted on the phone finally arrived. We will never stay again

Front desk is awesome. My kid loves the pool area. We stopover for a night every year during our Thanksgiving vacation and it’s always a fun time!

The hot tub was closed and the indoor pool was ice cold. Also we wanted to stay another night and that consisted of four trips to the lobby to make it happen and it wasn't the original price they quoted. They kept saying it was because of ******* and then it was another reason ..then they gave us a discount because we upgraded the room due to the fact that I thought I booked an accessible room..so I had to go up in price and yada yada. But room was nice. Don't think they should advertise a pool in jacuzzi if one is too cold to get into and the other is broken

I had some issues with a staff member during my stay, but the resort addressed the issue ASAP. I would give it 5/5 stars. Rooms were clean, pool was nice, and breakfast was good. Hoping to stay here again in the future.