席納格雷飯店

My husband and I were impressed with the overall quality experience we had in this hotel. We were apprehensive when we booked this hotel because we normally do not stay in Small Luxury Hotels (SLH) we are used to the big hotels however we were amazed by the hospitality of the staff, from the lady who checked us in to the bell man. Not only that, the room is well appointed and it’s also very clean. They also had a turn down service. In addition, the hotel is literally at the back of the Galleria Vittorio Emanuele II shopping arcade. If you love shopping like me then this is your best option. It’s also near the Duomo Milano. We will be back in Milan in a few months and will definitely stay here again. Being in the middle of Milan with great amenities! You cannot beat that.

Watch out if booking within 3 days of trip - they will charge extra for “free cancellation” even though bookings within 3 days automatically trigger a cancellation charge if cancelled. Very poor customer service, small standard rooms and unless booked through SLH website, SLH will not intervene in any customer service issues.

這家小旅館地理位置優越，是各種活動的起點。早餐也很豐盛，沒有什麼不滿意的地方！價格很高，當然期望也相應很高。接待處很友善而且非常樂於助人。此類飯店的其他飯店提供迎賓飲料。正如預期的那樣，房間佈置得非常漂亮。小型套房設計精美，但只有一個很小的浴室。兩間房間的空調幾乎無法控制。我們預訂的晚餐是非常不小心準備和供應的。每家旅館都提供更好的食物。鯛魚的菜單上有菠菜，但其他蔬菜沒有評論。被問到時，回答很草率，說菠菜沒了。白酒不冷……這很遺憾，但我們最大的貶值來自於早上淋浴時的巨大震動：只有冷水！接待處承諾會解決這個問題，但即使在第二天洗澡時：水也是冰冷的。現在解釋說昨天沒有發現錯誤！最終帳單的小幅減少和對此類故障的道歉根本不夠！我們透過希爾頓找到了這家酒店，並期望以這個價格得到不同的東西。不幸的是，令人非常失望。

優越的地理位置和服務。很棒的團隊滿足了我所有的需求。從預訂餐廳到最佳旅行方式，再到推薦最佳地點以將特殊食品帶回家。住在灰色的感覺超舒服。保持良好的工作！

最糟糕的酒店！床非常不舒服，你可以看到床墊塌陷，空調不能用，無線網路也不能用。房間裡的油漆剝落。雖然他們提供早餐，但沒有餐廳，所以不知道他們是如何做的。 我們沒有過夜，因為我們無法入睡，他們也沒有對床或空調做任何事情。他們向我們收取了一晚的費用，現在我們正在升級凱悅酒店。經理從未回應任何事情。這可能是一家不錯的精品酒店，它需要徹底改造和關心顧客的管理。