Palazzo Cordusio Gran Meliá – The Leading Hotels of the World

Melhor em Milão ! Novo, moderno, atendimento excelente localização fantástica (do lado do Duomo) e academia MUITO boa com vista e equipamentos muito novos O quarto não estava pronto no check in mas fomos bem atendidos e recebemos o café da manhã (que é excelente e lugar muito gostoso) de cortesia. O quarto além de novo é grande para os padrões Italianos ÚNICO problema é o barulho alto do trem que passa bem embaixo da janela e até muito tarde Vamos voltar

Hand luggage stolen while in Hotel possession Visited Milan for weekend and for pre Christmas shopping , stayed for 2 nights at Grand Melia Palazzo Cordusio.Hotel is nice , location great , but everything else below par for 5- star hotel. Highlight of the stay is probably the worst thing ever happened to me while staying at any hotel. During checkout , hotel staff collected my luggage (2 suitcases) from the room. Within minutes my taxi arrived and when I asked for luggage to be loaded into the vehicle, person who collected bags from the room in very calm manner with smile on the face informed me that there is a small problem, yes very small problem, my hand luggage was taken by random person in front of bell boy, doorman and security and freely fled the hotel. Everyone saw what happened and did nothing. As most of my valuables were in the hand luggage watches , bags, jewellery I knew immediately it wasn’t by accident that my case was taken, and staff behaviour and actions afterwords prove to this point. 
 Police attended scene, criminal investigation ongoing , police report filled to the Italian police and despite reassurance from hotel GM that hotel accepts full responsibility and liability nothing have happened, very poor or no communication and responses to my legal team since. I was holding back writing this review in hope that hotel will act in proper manner and efficiently resolve this incident. Unfortunately no appropriate response or action yet. 

 We will meet them in court soon, fellow travellers pick your hotels wisely!